Job Title: Back Office Operations Executive
Job Location: [Location]
Job Type: Full Time, Permanent
Industry Type: Urban Transport
Department: Customer Success, Service & Operations
Role Category: Back Office
Why Join Executive Car Rental Services (ECRS) Recruitment 2025?
Executive Car Rental Services (ECRS) is a leading name in the urban transport industry, known for its exceptional service and commitment to customer satisfaction. By joining ECRS Recruitment 2025, you will become part of a dynamic team that values professionalism, innovation, and employee growth. This is an excellent opportunity to advance your career in a supportive and rewarding work environment.
Job Description
As a Back Office Operations Executive at Executive Car Rental Services (ECRS) Recruitment 2025, you will play a crucial role in ensuring seamless operations and exceptional customer experiences. Your responsibilities will include:
- Vehicle and Driver Management: Follow up on vehicles and drivers, ensuring all necessary checks are completed, including vehicle documents, hygiene, and essential items like water bottles, newspapers, First-Aid Kits, and more.
- Daily Planning: Manage current-day vehicle allotment and plan for the next day, ensuring all vehicles have sufficient fuel.
- Booking Management: Plot bookings on time and confirm them promptly. Follow up on corporate monthly dedicated vehicles and prepare detailed reports.
- Documentation: Maintain and check debit registers daily, handing them over to the accounts department. Collect duty slips from local and outstation vendors.
- Driver Oversight: Monitor driver attendance daily and maintain records for walk-in clients and direct payment bookings.
- Customer Communication: Send vehicle tracking messages, handle client complaints via phone, email, or SMS, and maintain daily feedback and complaint reports.
- Reporting: Prepare consolidated reports for credit card payments, direct payments, and walk-in clients. Maintain monthly vehicle replacement records.
- VIP and VVIP Care: Take extra care of VIP and VVIP bookings, ensuring the best drivers and vehicles are deployed.
- Escalation Handling: Address client escalations promptly and professionally.
- Shift Roster Planning: Plan weekly shift rosters to ensure smooth operations.
Required Skills for Executive Car Rental Services (ECRS) Recruitment 2025
Essential Skills
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in handling customer complaints and escalations.
- Attention to detail and a proactive approach to problem-solving.
Desirable Skills
- Prior experience in back-office operations or a similar role.
- Knowledge of urban transport operations and vehicle management.
- Ability to work in a fast-paced, dynamic environment.
Qualifications for Executive Car Rental Services (ECRS) Recruitment 2025
- Education: Any Graduate (UG) or equivalent.
- Experience: Prior experience in back-office operations or a related field is preferred but not mandatory.
Salary and Benefits
- Salary: Competitive salary package based on experience and qualifications.
- Benefits: Opportunities for career growth, employee-friendly policies, and a supportive work environment.
How to Apply for Executive Car Rental Services (ECRS) Recruitment 2025
Interested candidates can apply for this exciting opportunity by contacting the recruitment team:
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This job posting is for informational purposes only. All details are sourced from official company portals and trusted job boards. Executive Car Rental Services (ECRS) Recruitment 2025 does not require any payment or fees for job applications. If anyone asks for money in exchange for a job offer, please report it immediately. Always verify job opportunities through official channels to ensure authenticity.
Best of Luck for Your Interview at Executive Car Rental Services (ECRS) Recruitment 2025!
By applying for this position, you take the first step toward a rewarding career with a leader in the urban transport industry. Stay informed, stay safe, and seize this opportunity to grow with Executive Car Rental Services (ECRS)!