Tech Mahindra Hiring Alert: Customer Service, Sales, Order Management & More – Pune (Freshers & Experienced)
Company: Tech Mahindra
Location: Hinjewadi Phase 3, Pune
Interview Date: 11th August To 13 August 2025 (Monday), 10 AM – 6 PM (Face-to-Face)
Job Roles: Customer Service, Sales, Order Management, Billing, Delivery Specialist
Experience: 0-4 years
Last Date to Apply: Immediate hiring (walk-in)
Contact Person: Rakhi Mulya
Tech Mahindra, a leading global IT and business process outsourcing (BPO) company, is hiring freshers and experienced professionals for multiple roles in Pune. If you have strong communication skills and are looking for opportunities in insurance, finance, loan processing, or customer service, this could be your chance to join a reputed organization.
Job Openings at Tech Mahindra – Key Details
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Positions: Customer Support, Sales, Order Management, Billing, Delivery Specialist
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Eligibility: Undergraduates/Graduates (Freshers & 0-4 years experience)
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Skills Required: Excellent communication, problem-solving, basic finance/insurance/loan process knowledge (preferred)
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Interview Mode: Face-to-Face (Walk-in)
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Documents Needed: Updated resume, ID proof
Why Tech Mahindra? Understanding the BPO Industry
What is the BPO Industry?
Business Process Outsourcing (BPO) involves companies outsourcing non-core operations like customer service, sales, back-office tasks, and insurance/loan processing to specialized firms. BPOs help businesses reduce costs, improve efficiency, and focus on core operations.
Role of BPO in Tech Mahindra
Tech Mahindra’s BPO division handles critical operations for global clients, including:
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Customer Support: Handling queries related to insurance claims, loan approvals, and billing.
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Back-Office Operations: Managing order processing, documentation, and legal compliance.
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Sales & Delivery: Ensuring smooth service delivery in finance and telecom sectors.
Tech Mahindra – Company Overview
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Headquarters: Tech Mahindra Ltd, Plot No. 1, Phase III, Rajiv Gandhi Infotech Park, Hinjewadi, Pune – 411057
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Global Presence: Operations in 90+ countries
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Employee Strength: Over 150,000 professionals worldwide
How to Prepare for the Interview?
1. Research the Company
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Understand Tech Mahindra’s services, especially in insurance, finance, and loan management.
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Visit their official website: www.techmahindra.com
2. Improve Communication Skills
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Practice speaking clearly and confidently.
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Prepare answers for common BPO interview questions.
3. Know the Job Role
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If applying for insurance/loan processing, understand terms like claim settlement, legal documentation, KYC verification.
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For customer service, learn about handling escalations.
4. Dress Professionally
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Wear formal attire for a face-to-face interview.
5. Carry Necessary Documents
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Resume, ID proof, educational certificates.
Success Tips for BPO, Non-Voice & Back-Office Jobs
For Customer Support Roles
✔ Be patient and empathetic while handling customer queries.
✔ Learn basic troubleshooting for insurance claims or loan rejections.
For Non-Voice (Back-Office) Roles
✔ Focus on data accuracy in order management and billing.
✔ Understand legal compliance in documentation.
For Sales & Delivery Roles
✔ Develop persuasive communication for upselling services.
✔ Learn about finance and loan products offered by clients.
FAQs – Insurance, Loan & Claim Process
1. What is the Insurance Claim Process?
An insurance claim is a request made by a policyholder to receive compensation for a covered loss. The process includes:
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Filing a claim with documents.
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Verification by the insurer.
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Approval or rejection based on policy terms.
2. What is the Loan Process?
The loan process involves:
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Application submission with KYC documents.
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Credit check and approval.
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Disbursement after legal verification.
3. What is the Claim Process in BPO?
In BPOs, agents handle:
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Customer queries on claim status.
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Document collection for insurance claims.
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Coordination with finance teams.
Final Advice for Applicants
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Arrive early for the interview.
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Show enthusiasm for learning finance, insurance, and loan-related processes.
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Highlight any prior experience in customer service or back-office roles.