Tech Mahindra is hiring for the position of Associate Customer Support II in the International Live Chat Process (BPO) at their Pune office. This is an on-site role, inviting applications from all eligible candidates by November 30, 2024, 6:44 PM.
Job Overview:
- Position Title: Associate Customer Support II – International Live Chat Process (BPO)
- Location: Hinjewadi Phase-3, Pune (Work from Office)
- Job Type: Full-Time
- Shift Timing: Rotational shifts (Morning/Night)
Key Responsibilities:
- Handling international chat support for customer service inquiries.
- Engaging with customers to resolve issues effectively and efficiently.
- Building strong customer relationships and providing quality service.
Required Skills:
- Communication: Excellent written and verbal communication skills.
- Customer Service Experience: Minimum 6 months of experience in live chat, customer service, or telecoms is preferred.
- Upselling/Proactive Sales: Experience with upselling on live chat is a plus.
- Software Proficiency: Basic knowledge of MS Office (Word & Excel).
- Problem-Solving: Strong analytical and problem-solving skills.
- Team Skills: Ability to work well in a team and adapt to different roles.
- Other Requirements: Must be persuasive, diligent, and computer proficient.
Eligibility Criteria:
- Educational Qualification: Open to all undergraduates and graduates.
- Age: 18 to 35 years.
- Experience: Freshers are welcome; experience in customer service is an added advantage.
- Languages: Proficiency in English and Hindi is mandatory; Marathi is a plus.
Application Process:
- Selection Method: Candidates will be shortlisted based on qualifications, followed by a telephonic or in-person interview. Shortlisted candidates will be notified via their registered mobile number or email.
- Last Date to Apply: November 30, 2024.
Additional Information:
- Industry: IT Services, BPO, Financial Services, Business Consulting.
- Salary: Depends on interview performance.
Note: This is a work-from-office position with immediate joining. Only serious applicants are encouraged to apply.
To Contact :
Mobile No: Bhavya Dogra-9872986389
E-mail Id: bhavya.dogra@techmahindra.com
Apply Now: Click on the provided application button.
[ Apply Now Here ]
Official Site : Apply Now
Disclaimer:
This recruitment information is provided for reference. Please follow the official recruitment process on Tech Mahindra’s website. We don’t charge for job information and don’t guarantee recruitment.