Amazon jobs Pune Freshers 2025 | Amazon Customer Support Job in Pune – Work from Office – Apply Now!
Job Position: Amazon Customer Support (Voice Process)
Location: Pune, Pimpri-Chinchwad
Experience: 0 – 4 years
Salary Range: ₹2.5 – ₹4.5 LPA + Additional Benefits
Openings: 100
Last Date to Apply: Not Specified (Apply Soon)
Company Name: Amazon
Amazon jobs Pune Freshers 2025 :- Amazon is one of the world’s largest e-commerce and cloud computing companies, known for its customer-centric approach. The company offers a dynamic work environment with growth opportunities in the BPO (Business Process Outsourcing) sector.
Job Posting Highlights Amazon jobs Pune Freshers 2025
✔ Eligibility: 10+2 or Any Graduate/PG
✔ Experience: Freshers & BPO-experienced candidates welcome
✔ Skills Required: Excellent English communication
✔ Shift: Night shifts (flexible)
✔ Salary: ₹271,350 – ₹456,750 per annum
✔ Benefits: Meal card (₹1100/month), health insurance (₹5 Lacs), night shift allowance (₹150/shift)
✔ Job Type: Full-time, Work from Office
Why Choose a Career in Amazon Customer Support?
Working in Amazon’s customer support team provides stability, career growth, and financial benefits such as insurance coverage, meal allowances, and overtime pay. The role involves handling customer queries, assisting with loan-related processes, insurance claims, and financial transactions, making it a great opportunity for those interested in finance and customer service.
H2: Loan Process & Financial Assistance in Customer Support Amazon jobs Pune Freshers 2025
Amazon’s customer support team often deals with loan inquiries, payment issues, and financial disputes. Employees assist customers with:
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Loan application status
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EMI and repayment queries
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Refund and claim processing
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Insurance-related support
H2: Legal & Claim Process in Customer Service Amazon jobs Pune Freshers 2025
Handling legal and claim-related concerns is a crucial part of the job. Key responsibilities include:
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Verifying insurance claims
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Resolving transaction disputes
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Coordinating with financial and legal teams
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Ensuring compliance with company policies
How to Prepare for the Amazon Customer Support Interview Amazon jobs Pune Freshers 2025?
H3: Interview Preparation Tips
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Improve Communication Skills – Since this is a voice process, fluency in English is essential.
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Understand Amazon’s Work Culture – Research the company’s values and customer service approach.
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Practice Mock Calls – Be ready for situational questions like handling angry customers or resolving payment issues.
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Know Basic Banking & Finance Terms – Familiarize yourself with loan processes, insurance claims, and refund policies.
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Dress Professionally – Even for a BPO job, a formal appearance creates a good impression.
H3: Success Tips for BPO, Non-Voice, and Back-Office Jobs
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Be Patient & Empathetic – Customer service requires handling frustrated customers calmly.
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Learn Multitasking – You may need to manage calls, data entry, and emails simultaneously.
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Stay Updated on Policies – Companies frequently update loan, insurance, and refund rules.
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Take Feedback Positively – Use criticism to improve performance.
What is the BPO Industry & Why is it Important?
H2: Understanding the BPO Sector Amazon jobs Pune Freshers 2025
BPO (Business Process Outsourcing) involves outsourcing business operations like customer service, technical support, and back-office tasks to third-party firms.
H2: Role of BPO in Companies Like Amazon
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Cost-Effective Operations – Reduces in-house workload.
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24/7 Customer Support – Ensures global customers get assistance anytime.
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Scalability – Companies can quickly expand support teams during peak seasons.
H2: Amazon’s BPO Operations in Pune Amazon jobs Pune Freshers 2025
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Work Model: Work from Office
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Shift Timings: Rotational (including night shifts)
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Employee Strength: Thousands across India (exact Pune numbers not disclosed)
FAQs About Amazon jobs Pune Freshers 2025
1. What is the insurance claim process in customer support?
Employees guide customers on filing claims, submitting documents, and tracking statuses for Amazon-related services.
2. What is the loan process handled in customer service?
Agents assist with Amazon Pay loans, EMI options, and payment-related disputes.
3. What is the claim process for refunds?
Support agents verify refund requests, check eligibility, and process claims as per company policies.
4. Are there growth opportunities in this role?
Yes, Amazon promotes internal career growth to higher roles like Team Lead, Trainer, or Operations Manager.
5. Is this a permanent job?
Most Amazon BPO roles are full-time with benefits, but check the offer letter for specifics.
About Amazon & Office Address Amazon jobs Pune Freshers 2025
Head Office (India):
Amazon Development Centre India Pvt. Ltd.
Godrej & Boyce Campus,
LBS Marg, Vikhroli West,
Mumbai, Maharashtra 400079
Pune Office Location:
Multiple locations in Pune & Pimpri-Chinchwad (Exact address provided after selection).
Final Thoughts & Application Link Amazon jobs Pune Freshers 2025
This Amazon customer support job is ideal for those seeking stable income, insurance benefits, and career growth in the BPO sector. If you have strong communication skills and can handle finance-related queries, apply now!