Job Overview
Amazon is hiring for the MHLS Associate – Work from Home role. Interested candidates can apply on or before 01-03-2025. Below are the details regarding the recruitment process, salary, qualifications, selection process, and more.
Job Details
Job Title: MHLS Associate (L3) – Work from Home
Company Name: AMAZON
Number of Positions: Multiple
Job Location: Pune (Remote Work Available)
Job Type: Full-Time
Shift Time: Rotational Shift / UK Shift
Job Description
Amazon’s MyHR Live Support (MHLS) Team operates a world-class contact center to support over 1.5 million Amazonians globally. The role of an MHLS Associate requires exceptional problem-solving, real-time communication, and outstanding customer service skills.
Key Responsibilities:
- Handle high-volume live contacts, primarily through phone calls and chats.
- Provide real-time problem-solving and customer-centric support.
- Refer to knowledge base articles and standard operating procedures for issue resolution.
- Collaborate with partner teams to address process changes and resolve cross-functional issues.
- Maintain high performance metrics in customer satisfaction, first-contact resolution, and response time.
- Follow strict data privacy guidelines while handling employee information.
- Be flexible with shift rotations, including weekends and night shifts.
Salary Details
- CTC: ₹4.62 LPA (Non-Negotiable)
- Salary based on experience and performance during the interview process.
Eligibility Criteria
Age Limit:
- Minimum age: 18 years
- No upper age limit mentioned.
Educational Qualifications:
- Minimum Requirement: Bachelor’s or Master’s degree in any discipline.
Experience Required:
- 0-10+ years of experience in a contact center, customer service, or HR-related roles.
- Freshers with strong communication skills are also eligible to apply.
Skills & Knowledge Required:
- Excellent verbal and written communication skills in English (85% proficiency or higher).
- Strong problem-solving and critical thinking abilities.
- Knowledge of US Leave of Absence and Disability Laws is an added advantage.
- Experience in customer service, human resources, or employee benefits is preferred.
- Ability to manage confidential employee data with discretion.
Selection Process
- Shortlisting: Candidates will be shortlisted based on their educational qualifications and experience.
- Interview: Shortlisted candidates will be contacted for a telephonic or virtual interview.
- Final Selection: Selected candidates will receive an offer letter via their registered email.
Work Requirements
- Internet Connection: Candidates must have a home internet connection with speeds ranging from 50-100 Mbps.
- Work Environment: Work from home setup with necessary equipment provided by Amazon.
Additional Job Information
- Job Type: 12-month contract (Amazon payroll)
- Shift Details: Night shifts, rotational shifts (24×7 environment, changes every 3-4 months)
- Weekly Off: Rotational two consecutive days off (subject to change every 3-4 months)
- Relocation Assistance: Not provided
How to Apply?
Interested candidates can apply through the given Button :
🎯 Best of Luck for Your Interview! 🎯