Job Overview
AXA Global Business Services is hiring for the Live Chat and Email Process – Analyst role in Pune. This is a full-time, work-from-home opportunity with rotational shifts. Interested candidates can apply and attend the walk-in interview on 13th February 2025.
Job Details
Company Name
AXA Global Business Services
Job Role
Live Chat and Email Process – Analyst
Job Location
Pune, Maharashtra, India
Job Type
Full-Time, Permanent
Shift Timings
Rotational shifts between 07:30 AM to 1:30 AM (IST), Monday to Sunday
Work Mode
Work from home
Time and Venue for Walk-In Interview
Date: 13th February 2025
Time: 11:00 AM – 4:30 PM
Venue:
Gera Commerzone, Unit No. 1101 (Part), 1201, 1301, and 1401, Survey No. 65/1, 65/2, 65/3,
Village Kharadi, Taluka Haveli, Pune – 411014
Contact Person: Jaya Tripathi
Job Description
Key Responsibilities
- Address end-to-end inquiries related to health insurance services, including pre-authorization, policy servicing, claim assessment, complaints, and other policy-related queries via live chat or email.
- Provide accurate and timely assistance to customers by understanding health insurance policies, procedures, and claim processes.
- Maintain a deep understanding of AXA Health Insurance claims, including policy servicing, underwriting, pre-authorization, claim assessment, complaints handling, and provider sourcing.
- Collaborate with internal teams to resolve complex customer queries and escalate cases when necessary.
- Document member interactions accurately for tracking and reporting purposes.
- Handle customer complaints professionally, ensuring compliance with company policies and regulatory requirements.
- Keep updated with new products, services, and policies offered by the company.
- Meet productivity targets by handling a minimum of two concurrent chats while maintaining high-quality service.
- Maintain a customer satisfaction rating of 95% or higher and meet response time targets (2 minutes for live chat and less than 24 hours for emails).
- Demonstrate a customer-centric approach by maintaining a positive and professional attitude during all interactions.
Job Qualifications
- Education: Graduate/Postgraduate in any specialization.
- Typing Proficiency: 40-60 words per minute.
- Communication Skills: Excellent written communication skills with a strong command of English, as interaction will be with UK-based customers.
- Technical Skills: Proficiency in MS Office and web browser environments.
- Work Schedule: Rotational shifts with two weekly offs.
- Experience: Freshers with excellent communication skills are welcome to apply.
Note: Candidates with a technical educational background are not eligible for this role.
Industry and Department
- Industry Type: Insurance
- Department: Customer Success, Service & Operations
- Role Category: Non-Voice (Email & Chat Support)
How to Apply
Interested candidates can share their resumes via email at jaya.tripathi@axa.com.
Important Notice
This information is provided for informational purposes only. Job details are sourced from official company websites and job portals. AXA Global Business Services does not charge any fees for hiring.
Stay Alert
- Do not pay money for job offers. Legitimate companies do not require fees for recruitment.
- Beware of fraudulent recruiters and job scams.
- Always verify job offers through official company sources before applying.
Stay informed, stay safe!
