Cognizant is hiring for the position of Process Specialist – Voice in Pune. This is a full-time role with rotational shifts, including UK shifts. Interested candidates can apply on or before 15-02-2025.
Job Details
Company Name: Cognizant
Job Location: Pune
Job Type: Full-Time
Shift Time: Rotational Shift / UK Shift
Number of Positions: Multiple
Remote Job 🔔👀
Job Description
- Ability to prioritize and complete own workload with minimal supervision.
- Experience in using ERP systems, preferably SAP.
- Strong planning and organizational skills.
- Ability to work under pressure and meet tight deadlines.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with a conscientious approach to work.
- Good decision-making skills.
Responsibilities
- Manage key customers and ensure excellent service delivery.
- Handle telephone inquiries from customers and provide product alternatives where necessary.
- Manage group mailbox and ensure timely order processing and responses to inquiries.
- Raise tickets for customer data updates.
- Process credit notes for price or delivery discrepancies.
- Log customer feedback, follow up on tickets, and provide timely responses.
- Coordinate with warehouse personnel regarding product distribution, shipping, and returns.
- Provide prompt and accurate feedback to the Customer Service Team Leader.
- Collaborate with internal departments to resolve customer inquiries.
- Build and maintain strong working relationships with customers, the commercial team, and internal functions.
- Provide cross-country cover for team members when required.
Qualifications & Experience
- Educational Qualification: Bachelor’s Degree
- Experience Required: Over 1 year of experience in B2B CS Account Order to Cash or similar experience.
- Freshers or experienced candidates with outbound contact center experience can also apply.
Certifications Required
- Bachelor’s Degree
- Minimum 1 year of experience in B2B Customer Service, Account Order to Cash, or a similar role.
Selection Process
Candidates will be selected based on:
- Shortlisting
- Telephonic or field interview
Shortlisted candidates will be contacted via their registered mobile number or email ID.
Salary
Salary will be based on interview performance and previous experience.
Required Language Skills
Mandatory:
- English
- Hindi (Good English communication skills are essential)
Not Mandatory:
- Marathi
Important Dates
- Job Posting Date: 01-02-2025
- Application Deadline: 15-02-2025
Industry Type
- BPO
- BPM
- Customer Support
How to Apply
Interested candidates can apply through the online link provided below:
🚀 Best of Luck for Your Interview! 🚀