Customer care jobs in Pune 2025 | Customer Service Executive – TPP (Insurance) at Tata Capital: Job Details, Interview Tips & More
Customer care jobs in Pune 2025 :- Tata Capital, a leading financial services company, is hiring for the position of Customer Service Executive – TPP (Insurance) in Pune. This role is ideal for candidates with 2-7 years of experience in customer service, compliance, and financial operations. The job involves handling customer requirements, validating documents, ensuring sanction ratios, and cross-selling financial products under managerial guidance. If you meet the eligibility criteria, apply before the deadline.
Job Overview Customer care jobs in Pune 2025
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Position: Customer Service Executive – TPP (Insurance)
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Company: Tata Capital
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Experience Required: 2-7 years
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Location: Pune
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Education: Under Graduate/Graduate in any discipline
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Employment Type: Full-time, Permanent
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Industry: Financial Services
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Department: Customer Success, Service & Operations
Key Responsibilities (Bullet Points) Customer care jobs in Pune 2025
✔ Identify potential customers for business growth with managerial support.
✔ Collect and validate customer documents as per company norms.
✔ Log cases in the system and follow SOPs for disbursement.
✔ Achieve sanction ratios as per organizational targets.
✔ Cross-sell multiple financial products under supervision.
✔ Assist in vendor empanelment and relationship management.
✔ Ensure compliance with RBI and audit regulations.
How to Prepare for the Interview Customer care jobs in Pune 2025?
If you’re applying for this Customer Service Executive role at Tata Capital, here’s how you can prepare effectively:
1. Understand the Job Role
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Review the job description thoroughly.
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Be prepared to discuss your experience in customer service, compliance, and financial operations.
2. Research Tata Capital
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Visit the official website (www.tatacapital.com) to understand their services.
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Know their core business areas: Commercial Finance, Consumer Loans, Wealth Services, and Tata Cards.
3. Brush Up on Key Skills
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Compliance & Auditing: Be ready to explain how you’ve handled regulatory requirements.
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Customer Service: Prepare examples of how you’ve resolved customer issues.
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Cross-selling: Highlight any experience in selling financial products.
4. Practice Common Interview Questions
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“How do you handle difficult customers?”
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“Describe a time you ensured compliance in your previous role.”
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“How do you prioritize tasks in a high-pressure environment?”
5. Dress Professionally & Be Punctual
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Wear formal attire for a face-to-face interview.
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Arrive 10-15 minutes early to make a good impression.
Success Tips for BPO, Non-Voice, and Back-Office Interviews Customer care jobs in Pune 2025
If you’re entering the BPO (Business Process Outsourcing) industry, follow these tips:
1. For BPO & Non-Voice Roles
✔ Improve typing speed & accuracy for back-office jobs.
✔ Familiarize yourself with CRM tools like Zoho, Salesforce, or SAP.
✔ Showcase your attention to detail in documentation processes.
2. For Face-to-Face Interviews
✔ Maintain good eye contact and a confident posture.
✔ Speak clearly and concisely.
✔ Ask relevant questions about work culture and growth opportunities.
What is the BPO Industry & Its Role in Tata Capital?
Understanding BPO
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BPO (Business Process Outsourcing) involves contracting third-party service providers for business operations like customer service, data entry, and compliance.
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It helps companies reduce costs, improve efficiency, and focus on core business functions.
Role of BPO in Tata Capital
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Tata Capital uses BPO functions for customer support, loan processing, and compliance management.
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The Customer Service Executive role ensures smooth operations between customers, vendors, and regulatory bodies.
About Tata Capital Customer care jobs in Pune 2025
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Parent Company: Tata Sons Private Limited
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Founded: 2007
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Headquarters: Mumbai, Maharashtra
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Employee Strength: 10,000+ (across subsidiaries)
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Key Services: Commercial Finance, Wealth Management, Consumer Loans, Insurance
How to Apply for Customer care jobs in Pune 2025
Head Office Address
Tata Capital Limited
One Forbes, Dr. V.B. Gandhi Marg,
Fort, Mumbai – 400001, Maharashtra, India
Final Thoughts
This Customer Service Executive role at Tata Capital is a great opportunity for professionals in the financial services and BPO sectors. With strong compliance, customer service, and cross-selling skills, you can excel in this position. Prepare well, research the company, and showcase your expertise to land the job!
Apply now and take the next step in your career with Tata Capital!