Customer Support Jobs in Pune Hiring Now: US Insurance Voice Process in Pune (Viman Nagar) – Apply Today!
Job Position: US Insurance Voice Process
Location: Viman Nagar, Pune
Experience Required: 2.5+ years in international voice process
Qualification: UG/Graduate
Salary: ₹34,500 + ₹350/night shift allowance
Shift: US Rotational (Rotational Offs)
Interview Rounds: HR | SVAR | Operations
Contact: Bernadatte – 8237958322
Customer Support Jobs in Pune :- Are you an experienced professional looking for a career in the BPO industry? A leading company in Pune is hiring for the US Insurance Voice Process in Viman Nagar. If you have excellent communication skills and prior experience in international voice processes, this could be your next big opportunity!
Job Details at a Glance Customer Support Jobs in Pune (BPO – US Insurance Voice Process)
✅ Role: Customer Support Executive (Voice Process)
✅ Industry: BPO (Business Process Outsourcing)
✅ Job Type: Full-time
✅ Location: Viman Nagar, Pune
✅ Shift Timings: US Rotational Shifts (Night Shifts Included)
✅ Salary: ₹34,500 + Night Shift Allowance (₹350 per night)
✅ Eligibility:
- UG/Graduate
- Minimum 2.5 years in international voice process
- Fluent English communication
- All documents must be ready (Aadhar, PAN, Education Certificates, etc.)
✅ Interview Process: - HR Round
- SVAR (Spoken English & Voice Assessment)
- Operations Round
Why This Job is a Great Opportunity?
1. High Demand in BPO Industry
The BPO (Business Process Outsourcing) sector is one of the fastest-growing industries, offering stable careers with global exposure. Working in a US Insurance Voice Process means handling customer queries, policy updates, claims processing, and more for American clients.
2. Attractive Salary & Benefits
- ₹34,500 per month + ₹350 night shift allowance
- Rotational week-offs
- Career growth opportunities
3. Work in a Reputed Company
The hiring company (name if available) is a well-established BPO with a strong presence in Pune. They provide training, employee benefits, and a professional work environment.
How to Prepare for Customer Support Jobs in Pune? (Step-by-Step Guide)
1. Improve Your Communication Skills
- Practice fluent English speaking with proper accent neutralization.
- Work on active listening to understand customer queries better.
- Record mock calls and analyze your tone, clarity, and confidence.
2. Research About the US Insurance Domain
- Understand basic insurance terms (Policy, Claim, Premium, Deductible, etc.).
- Learn about health insurance, auto insurance, and life insurance processes.
3. Prepare for HR & SVAR Round
- HR Round: Questions like:
- “Tell me about yourself.”
- “Why do you want to work in a BPO?”
- “How do you handle irate customers?”
- SVAR Test: Voice clarity, grammar, and comprehension assessment.
4. Operations Round (Final Interview)
- Expect mock call simulations where you handle customer queries.
- Be prepared for situational questions like:
- “A customer is angry about a claim rejection. How will you handle it?”
- “How do you ensure customer satisfaction?”
Success Tips for BPO, Non-Voice, and Back Office Interviews Customer Support Jobs in Pune
✔ Dress Professionally – First impressions matter.
✔ Be Confident & Polite – Maintain a positive tone.
✔ Showcase Problem-Solving Skills – Employers value quick thinkers.
✔ Highlight Your Experience – Emphasize past BPO/voice process experience.
✔ Ask Questions – Show interest by asking about growth opportunities.
What is the BPO Industry & How Does It Work?
1. What is BPO?
BPO (Business Process Outsourcing) is when companies outsource non-core business tasks (customer support, IT, back-office work) to third-party service providers.
2. Types of BPO Services:
- Voice Process (Customer support, sales, collections)
- Non-Voice Process (Email support, chat support, data entry)
- Back Office (Data processing, HR, accounting)
3. Why is BPO Important?
- Helps companies reduce costs and improve efficiency.
- Provides employment opportunities globally.
- Supports 24/7 customer service for international clients.
About the Hiring Company (If Details Available)
- Industry: BPO / Customer Support
Final Thoughts About Customer Support Jobs in Pune
If you meet the eligibility criteria, this US Insurance Voice Process job in Viman Nagar, Pune, is a great opportunity. Apply now by contacting Bernadatte at 8237958322 and prepare well for the interview rounds.
🔹 Pro Tip: Keep your resume updated and practice mock calls daily to boost confidence!
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