Job Overview
Genpact is conducting a Mega Virtual Drive for Customer Service Voice roles in Pune. This is a full-time, permanent opportunity in the Customer Success, Service & Operations department. The company is looking for freshers and experienced candidates who are comfortable working in a 24×7 rotational shift environment.
Virtual Drive Details
Date and Time
- Date: 22nd February 2025
- Time: 11:00 AM to 2:00 PM
Virtual Interview Link
- MS Teams Meeting ID: 498 300 235 461
- Passcode: tm2eA3NT
Location
- Work Module: Work from Office
- City: Pune
Job Details
Job Position
Customer Service Voice Roles
Company Name
Genpact
Industry Type
BPM / BPO
Employment Type
Full Time, Permanent
Department
Customer Success, Service & Operations
Role Category
Customer Success, Service & Operations – Other
Eligibility Criteria
Education
- Undergraduate: Any Graduate
Experience
- Freshers and experienced candidates are eligible
- Experience working in a FinTech or Crypto company is preferred
Shift Timings
- Flexible with rotational shifts (24×7 work environment)
Job Responsibilities
- Use Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word for daily tasks
- Adapt to a fast-paced and high-growth organizational environment
- Validate caller identity to protect member information
- Initiate timely written communication with customers
- Accurately document customer interactions and submit dispute claims within the regulatory and compliance timelines
- Adhere to company policies and procedures while maintaining a customer-centric approach
- Participate in training programs and coaching sessions for continuous improvement
- Follow QA guidelines and work on SMART action plans provided by team leads and managers
Required Skills and Qualifications
Minimum Qualifications
- Bachelor’s Degree preferred (Any Graduate can apply)
- Comfortable working in a 24×7 rotational shift environment
- Strong problem-solving and decision-making abilities
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with CRM systems and customer service practices
- Excellent written and verbal communication skills in English
Preferred Qualifications
- Strong customer service skills and ability to resolve customer queries independently
- Strong interpersonal skills to communicate transactional issues effectively
- Self-disciplined, proactive, and detail-oriented
- Ability to prioritize multiple tasks efficiently
- Maintain high levels of confidentiality and data security
- Strong attention to detail and ability to recognize customer patterns
Equal Opportunity Employer
Genpact is an Equal Opportunity Employer and considers applicants without discrimination based on race, color, religion, gender, age, nationality, marital status, veteran status, disability, or any other protected characteristics.
Stay Alert
This information is provided for informational purposes only. All job details are sourced from company websites, Naukri, and official portals. We do not charge any fees for job opportunities.
If anyone asks for money in exchange for a job, do not make any payment, as legitimate BPO companies do not charge fees for hiring. Beware of fraudulent recruiters and verify job offers through official company sources to ensure authenticity.
Stay informed, stay safe!