IGT Solutions Walk in interview Launch Your Career in Finance: Process Associate Roles in Pune with IGT Solutions (Non-Voice)

IGT Solutions Walk in interview :- Are you a graduate looking for an exciting entry-point into the dynamic world of global finance and customer operations? IGT Solutions, a leading global company, is conducting a massive walk-in drive in Pune for the position of Process Associate. This is a fantastic opportunity for freshers and those with up to a year of experience to join a professional environment. The walk-in interviews are scheduled from 19th August to 23rd August, between 9:30 AM and 5:30 PM. This role is specifically for a Non-Voice / Email and Chat Process, making it perfect for individuals who excel in written communication and are keen to build a career in handling critical insurance and loan related customer queries.

Job Posting Snapshot IGT Solutions Walk in interview

• Job Title: Process Associate

• Company: IGT Solutions

• Experience Required: 0 – 1 years

• Salary Range: ₹2.5 – ₹3.5 Lacs Per Annum

• Job Location: Viman Nagar, Pune

• Walk-in Venue & Dates: 19th – 23rd August, 9.30 AM – 5.30 PM at IGT Solutions, Weikfield IT Park, D block, Ground floor, opposite Hyatt Hotel, Viman Nagar, Pune – 411014.

• Process Type: Non-Voice / Email and Chat (International Process)

• Contact: WhatsApp your CV to 7821067181 and ask for HR Bhavesh Vithekar or Arun Lokhande.

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H2: Understanding the Role: A Deep Dive into the Loan and Insurance Process IGT Solutions Walk in interview

This isn’t your typical call center job. As a Process Associate in this non-voice process, you will be the backbone of international customer support, managing interactions through email and live chat. Your primary focus will be on assisting global clients with their finance-related inquiries, which often involve intricate processes related to insurance claims, loan applications, and other financial services.

H3: Key Responsibilities You Can Expect IGT Solutions Walk in interview

While your day-to-day tasks will be diverse, they will primarily revolve around:

• Customer Query Resolution: Efficiently addressing customer questions regarding their insurance policies, loan eligibility, documentation, and status updates via email and chat.

• Process Management: Handling the backend workflow for various financial products, ensuring accuracy and compliance at every step.

• Data Management: Accurately updating customer information and transaction details in the company’s systems.

• Adherence to Guidelines: Following strict legal and procedural guidelines to ensure all customer interactions and processes are handled correctly and ethically.

H2: Why Consider a Career at IGT Solutions Walk in interview?

IGT Solutions is a premier customer experience (CX) and digital services company, empowering businesses worldwide to manage their customer operations effectively. With a strong global presence, IGT offers a stable and professional work environment that is ideal for career growth.

• Head Office: IGT Solutions Pvt. Ltd., Tower 3, Sector 126, Noida, Uttar Pradesh 201303, India.

• Global Workforce: IGT Solutions employs over 25,000+ people across its global delivery centers, making it a significant player in the BPO and IT services industry.

• Employee Benefits: This role offers a compelling package, including an attractive salary, incentives up to ₹8,000, overtime pay for weekends (₹2,000), and a safe 2-way transport service, which is especially important for night shifts.

H2: The Vital Role of the BPO Industry IGT Solutions Walk in interview

Business Process Outsourcing (BPO) is a pivotal sector where companies contract their non-core business operations, like customer support, to a third-party service provider like IGT Solutions.

• How It Works: Companies, especially in the insurance and finance sectors in the US or Europe, partner with BPOs in countries like India to handle their customer interactions. This allows them to leverage specialized skills, operate 24/7, and reduce costs while maintaining high service quality.

• Why It’s Important: For a company, an efficient BPO partner ensures customer satisfaction, retention, and smooth backend operations. It allows the parent company to focus on its core competencies like product development and strategy.

• Role at IGT: In this context, IGT Solutions acts as the expert arm handling all customer-facing and process-driven tasks for its international clients, ensuring every claim process and loan application is managed with precision and care.

H2: How to Prepare for Your IGT Solutions Interview IGT Solutions Walk in interview

Preparation is key to landing this job. Here’s a detailed guide to help you succeed.

H3: Success Tips for a BPO/Non-Voice/Backoffice Interview

1. Understand the Job Description: Re-read this job post. Be clear that this is a non-voice process. Your strength should be written communication, not spoken English.

2. Polish Your Resume: Ensure your resume is updated, error-free, and highlights any skills in communication, typing, and computers. Don’t forget to write “HR Bhavesh” on your hard copy as a referral.

3. Research the Company: Spend 15 minutes on the IGT Solutions website. Knowing what the company does shows initiative and genuine interest.

4. Brush Up on Basic Grammar and Typing: You will be tested on your written English skills. Be prepared for a basic grammar test and a typing speed test (aim for at least 25-30 Words Per Minute with good accuracy).

5. Prepare for Common Questions:

   • “Tell me about yourself.” (Keep it professional and concise).

   • “Why do you want to work in a non-voice process?”

   • “Are you comfortable with night and rotational shifts?” (The answer must be a confident YES).

   • “Where do you see yourself in 5 years?”

H3: Demonstrate the Right Attitude IGT Solutions Walk in interview

• Be Confident and Professional: Dress formally (e.g., shirt/trousers for men, saree/salwar kameez for women). Greet the interviewers politely.

• Showcase Your Stability: Interviewers want to know you will stay. Express your desire for a long-term career and growth within the company.

• Ask Insightful Questions: Asking a question like, “What does a typical day look like for a Process Associate in this team?” shows engagement.

H2: Frequently Asked Questions IGT Solutions Walk in interview (FAQ)

Q1: What is the insurance claim process?
A: The insurance claim process is the procedure a policyholder follows to receive payment from an insurance company after suffering a covered loss. It involves notifying the insurer, filling out claim forms, providing documentation (like medical bills or repair estimates), and waiting for the company’s assessment and payout.

Q2: What is the loan process?
A: The loan process refers to the journey from applying for a loan to receiving the funds. It typically involves application submission, credit checks and verification by the lender, assessment of eligibility, approval or denial, agreement signing, and finally, disbursal of the loan amount.

Q3: What is the claim process in a BPO context?
A: In a BPO like IGT, the claim process involves associates managing the influx of customer claims (insurance, warranty, etc.) on behalf of their client. This includes validating claim requests, guiding customers on required documents, updating claim status in the system, and coordinating with the insurance company or client for resolution, all through email and chat support.

Q4: Is this a permanent work-from-home role?
A: Based on the details provided, this is an office-based role in Viman Nagar, Pune. The company provides transport for shifts.

Q5: What are the shift timings?
A: The role involves night and rotational shifts, including weekends. The week offs will also be on a rotational basis, not fixed Saturdays and Sundays.