Job Overview
Infosys BPM Ltd is conducting a walk-in interview for the position of Customer Support Voice Process in Pune. This is a full-time permanent role in the IT services and consulting industry. The selected candidates will work in the customer success service and operations department handling customer service queries efficiently. The role requires strong communication skills and the ability to provide exceptional customer support.
Job Details
Position
Customer Support Voice Process
Company Name
Infosys BPM Ltd
Number of Positions
Multiple
Job Location
Pune Maharashtra India
Job Type
Full Time Permanent
Shift Timings
US Shift 24×7 flexible shifts
Job Description
Key Responsibilities
- Provide first-level resolution to customer queries
- Diagnose and troubleshoot technical issues escalating more complex problems when necessary
- Deliver exceptional customer service by acknowledging issues promptly and using positive language
- Build rapport with customers through active listening and effective communication
- Handle customer objections and concerns efficiently ensuring smooth resolution
- Document and track customer interactions and technical issues in the service management system
- Stay up-to-date with product knowledge and industry trends to provide accurate information
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills
Candidate Requirements
Education Qualification
- Any graduate from a recognized institution
Experience and Skills Required
- Zero to two years of experience in customer support
- Excellent communication skills both verbal and written
- Ability to work in a fast-paced environment and handle customer concerns effectively
- Strong problem-solving and analytical skills
- Must be comfortable working in a 24×7 environment
- 100 percent work from office no hybrid model
Walk-in Interview Details
Date
17th February to 18th February 2025
Time
10 00 AM to 1 00 PM
Venue
Infosys Limited Plot No 1 Pune Phase 1 Building 1 Hinjewadi Rajiv Gandhi Infotech Park Building B1 Ground Floor Hinjewadi Taluka Mulshi Pune Maharashtra 411057
Contact
Harmeet Sharvari Neha J
Selection Process
- Shortlisting based on qualifications and experience
- Walk-in interview at the venue
- Final selection and offer letter issuance
Salary and Benefits
- Salary will be based on the interview round and previous experience
- Competitive employee benefits package
- Career growth opportunities in customer service and IT services sector
Industry Type
IT Services and Consulting
Required Documents
- Updated resume printout
- Any two photo identity proof PAN Card Driving License Voter ID Card Passport
- All original education documents including 10th 12th Graduation semester-wise marksheet provisional and original degree
Important Information
- Candidates who have applied in the last one month are not eligible
- Laptops and cameras are not allowed at the venue due to security restrictions
- Original Government ID card is mandatory for security clearance
Important Information
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