Infosys Jobs in Pune 2025 Infosys BPM Hiring Freshers for Customer Support & Service Desk Roles in Pune & Bengaluru
Infosys Jobs in Pune 2025 :- Infosys BPM, a leading global business process management (BPM) company, is hiring freshers for Customer Support & Service Desk (Voice Process) roles in Pune and Bengaluru. With 500+ openings, this is an excellent opportunity for graduates with strong communication skills and a passion for customer service. The job involves handling technical support queries, troubleshooting issues, and ensuring a seamless customer experience. The company follows a 100% work-from-office (WFO) model with 24/7 shifts, including night shifts. If you’re looking to start your career in the BPO/IT support domain, apply now before positions fill up!
Job Posting Details Infosys Jobs in Pune 2025
Job Title:
Customer Support & Service Desk Executive (Voice Process)
Company:
Infosys BPM Ltd.
Job Location:
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Pune, Maharashtra
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Bengaluru, Karnataka
Openings:
500+ Positions
Eligibility Criteria Infosys Jobs in Pune 2025:
✔ Education: Any Graduate (Full-time)
✔ Experience: 0-1 Year (Freshers Eligible)
✔ Skills Required: Excellent Communication, Technical Troubleshooting, Customer Service
✔ Shift: 24/7 (Including Night Shifts)
✔ Work Mode: 100% Work from Office (No Hybrid)
Key Responsibilities Infosys Jobs in Pune 2025:
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Provide first-level technical support to customers via calls/chat/email.
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Troubleshoot issues related to VPN, O365, Active Directory, Drivers, OS, Networking, etc.
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Use ticketing tools like ServiceNow, Remedy, or Control-M.
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Maintain high customer satisfaction through effective problem-solving.
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Document interactions and escalate complex issues when needed.
Preferred Skills Infosys Jobs in Pune 2025:
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Basic knowledge of IT support, cloud computing, and Microsoft Office tools.
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Ability to work in a fast-paced, 24/7 environment.
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Certifications in customer service/technical support (added advantage).
How to Apply Infosys Jobs in Pune 2025?
Send your resume to thulasi02@infosys.com with the following details:
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Name, Email, Mobile Number
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Graduation Details, Date of Birth
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Experience (if any), Current & Expected CTC
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Notice Period, Current Location
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Willingness for Night Shifts
Why Join Infosys BPM?
1. Company Overview
Infosys BPM is a subsidiary of Infosys, a global leader in IT and consulting services. It specializes in business process management (BPM), helping clients streamline operations, reduce costs, and improve efficiency.
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Headquarters: Bengaluru, Karnataka, India
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Global Presence: 50+ Countries
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Employee Strength: 50,000+ Professionals
2. Role of BPO in Infosys BPM
BPO (Business Process Outsourcing) plays a crucial role in handling customer support, IT helpdesk, back-office operations, and technical assistance for global clients. Infosys BPM ensures:
✔ Seamless customer experiences
✔ Efficient IT support & troubleshooting
✔ Automation & AI-driven process improvements
How to Prepare for the Interview?
1. Technical & Communication Skills
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Improve Spoken English – Practice mock calls, fluency exercises.
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Learn Basic IT Support – Study VPN, Active Directory, Windows OS, Networking Basics.
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Familiarize with Ticketing Tools – ServiceNow, Remedy (free tutorials available online).
2. Common Interview Questions
✔ Tell me about yourself.
✔ How do you handle an angry customer?
✔ Explain a time you solved a technical issue.
✔ Why should we hire you?
3. Success Tips for BPO Interviews
✔ Dress Professionally – Formal attire creates a good impression.
✔ Be Confident & Polite – Maintain eye contact, speak clearly.
✔ Show Willingness for Shifts – Highlight adaptability.
✔ Ask Questions – “What growth opportunities does Infosys BPM offer?”
What is the BPO Industry & How Does It Work?
1. Definition of BPO
BPO (Business Process Outsourcing) involves contracting third-party companies to handle non-core business functions like:
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Customer Support (Voice & Non-Voice)
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Technical Helpdesk
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Back-Office Operations (Data Entry, Finance, HR)
2. Importance of BPO
✔ Cost-Effective – Reduces operational expenses.
✔ 24/7 Support – Ensures global customer service.
✔ Focus on Core Business – Companies delegate routine tasks.
3. Types of BPO Jobs
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Voice Process – Calls, customer service (e.g., Infosys BPM role).
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Non-Voice Process – Email/Chat support, back-office work.
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Technical Support – IT helpdesk, troubleshooting.
Final Advice for Aspirants
✅ Build Strong Communication Skills – Essential for BPO success.
✅ Gain Basic IT Knowledge – Free online courses (Coursera, Udemy).
✅ Be Flexible with Shifts – Increases job opportunities.
✅ Stay Updated on Industry Trends – Follow BPO/IT support blogs.
Infosys BPM Contact Details
Company Name: Infosys BPM Limited
Head Office:
Electronics City, Hosur Road,
Bengaluru – 560100, Karnataka, India
Website: www.infosysbpm.com
Conclusion
This Infosys BPM job is a great launchpad for freshers in IT support & customer service. With strong training, global exposure, and career growth, it’s an ideal opportunity. Apply now and kickstart your career in the BPO industry! 🚀