Infosys Pune Walk In interview 2025: Hiring for Back Office & Customer Support Roles in Pune
Infosys Pune Walk In interview :-Infosys BPM Ltd. is conducting a walk-in interview on 2nd May 2025 in Pune (Hinjewadi Phase 1) for Customer Support (Voice Process) and Back Office roles. This is an excellent opportunity for freshers (0-2 years experience) to join one of India’s leading IT and BPM companies. The interview will be held at Infosys Limited, Hinjewadi Rajiv Gandhi Infotech Park, Pune.
📌 Job Posting Summary Infosys Pune Walk In interview
✅ Company Name: Infosys BPM Ltd.
✅ Job Role: Customer Support Executive (Voice Process)
✅ Experience Required: 0-2 Years
✅ Job Location: Pune (Hinjewadi Phase 1)
✅ Walk-In Date: 2nd May 2025
✅ Interview Time: 10:00 AM – 1:00 PM
✅ Openings: 100+
✅ Salary: As per industry standards
✅ Shift: US Shifts (24/7, Work From Office)
✅ Eligibility: Any Graduate
🔍 Job Posting Infosys Pune Walk In interview
📌 Job Description & Responsibilities Infosys Pune Walk In interview
As a Customer Support Executive (Voice Process) at Infosys BPM, your key responsibilities will include:
✔ Handling customer service queries via calls (International Voice Process).
✔ Providing first-level resolution for technical and non-technical issues.
✔ Escalating complex issues to higher support teams when needed.
✔ Ensuring excellent customer experience through active listening and empathy.
✔ Maintaining accurate records of customer interactions in the system.
✔ Working in US shifts (24/7 operations) with a 100% work-from-office model.
📌 Required Skills & Qualifications Infosys Pune Walk In interview
✔ Excellent communication skills (English fluency is a must).
✔ Ability to handle customer objections professionally.
✔ Basic technical troubleshooting skills (preferred but not mandatory).
✔ Comfortable working in rotational shifts (including night shifts).
✔ Freshers and experienced (up to 2 years) are welcome.
📌 Documents Required for Infosys Pune Walk In interview
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Updated resume (hard copy).
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Two photo ID proofs (Aadhaar, PAN, Passport, Voter ID, or Driving License).
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Original educational documents (10th, 12th, Graduation mark sheets & degree).
🚨 Important Notes Before Attending Infosys Pune Walk In interview
❌ Do not carry laptops or cameras (security restrictions apply).
✔ Dress professionally (formal attire preferred).
✔ Arrive early to avoid last-minute rush.
🎯 How to Prepare for the Infosys Pune Walk In interview?
📌 Step 1: Research About Infosys BPM
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Understand Infosys BPM’s role in business process management (BPM).
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Know about their clients, work culture, and core values.
📌 Step 2: Improve Communication Skills
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Practice mock customer calls (focus on clarity & politeness).
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Work on accent neutralization (since it’s an international process).
📌 Step 3: Prepare for Common Interview Questions
✔ Tell me about yourself.
✔ Why do you want to join Infosys BPM?
✔ How do you handle an angry customer?
✔ Are you comfortable with night shifts?
📌 Step 4: Dress Professionally & Carry Documents
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Wear formal attire (shirt/trousers for men, formal wear for women).
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Keep all documents organized (resume, ID proofs, educational certificates).
💡 Success Tips for BPO/Non-Voice/Back Office Infosys Pune Walk In interview
✅ For Voice Process Roles:
✔ Speak clearly and confidently.
✔ Show patience and empathy while handling customer queries.
✔ Practice active listening (repeat customer concerns for clarity).
✅ For Non-Voice/Back Office Roles:
✔ Highlight data entry, Excel, and analytical skills.
✔ Showcase attention to detail (important for backend processes).
✅ General Interview Tips:
✔ Maintain good body language (eye contact, firm handshake).
✔ Be honest about shift flexibility.
✔ Ask intelligent questions about the role (shows interest).
🏢 What is BPO Industry & How Does It Work?
📌 Definition of BPO (Business Process Outsourcing)
BPO refers to outsourcing business operations (customer support, HR, finance, IT) to third-party service providers like Infosys BPM, TCS, Wipro.
📌 Types of BPO Services
✔ Voice Process – Handling customer calls (support, sales, technical help).
✔ Non-Voice Process – Email support, chat support, data entry.
✔ Back Office Operations – Data processing, HR, finance, analytics.
📌 Why is BPO Important?
✔ Helps companies reduce operational costs.
✔ Provides 24/7 customer support globally.
✔ Enhances business efficiency through specialized outsourcing.
📌 Role of Infosys BPM in the BPO Industry
Infosys BPM is a leader in business process management, offering:
✔ Customer service outsourcing (voice & non-voice).
✔ Finance & accounting services.
✔ HR & recruitment process automation.
🏛️ About Infosys BPM Ltd.
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Parent Company: Infosys Limited (IT giant).
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Headquarters: Bengaluru, India.
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Global Presence: 50+ countries.
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Employees: Over 50,000+ professionals worldwide.
📍Infosys Pune Walk In interview Office Address
🔚 Final Thoughts Infosys Pune Walk In interview
This Infosys walk-in interview is a golden opportunity for freshers and experienced candidates to join a reputed BPO company. Prepare well, dress professionally, and carry all documents to maximize your chances of selection.
🚀 Best of luck for your interview!