Job Posting: Customer Care Executive/Telecaller at ACT Fibernet
Company Name: Atria Convergence Technologies (ACT)
Job Location: ACT FIBERNET, Pride Icon, Office No. 309, Thite Vasti, Thite Nagar, Kharadi, Pune, Maharashtra 411014
Remote Job 🔔👀
Walk-In Interview Details
Date: 11th December – 14th December
Time: 11:00 AM – 4:00 PM
Venue: Pride Icon, 3rd Floor, Office No. 309, Thite Vasti, Thite Nagar, Kharadi, Pune, Maharashtra 411014 [View on Map]
Contact Person: Himanshu Alane
Contact Number: 7887722231 (WhatsApp Only)
Job Highlights
- Work Type: Full-Time, Permanent
- Role: Sales Support & Operations – Other
- Industry: Telecom and Internet
- Department: Sales & Business Development
- Education: Any Graduate (Fresher or Experienced)
- Shift: Rotational Shifts with Rotational Offs
Key Responsibilities
- Handle inbound calls and emails to ensure customer satisfaction.
- Resolve product or service issues by clarifying customer complaints.
- Ensure closure of tickets and emails within the prescribed TAT (Turnaround Time).
- Respond to approximately 120 emails/day and 30-40 calls.
- Upsell products to existing customers.
- Manage inbound calls during business exigencies.
Skills Required
- Excellent communication skills (written & oral).
- Good interpersonal skills.
- Proficiency in English (mandatory).
- Knowledge of at least two regional languages: Hindi, Marathi.
Preferred Skills
- Voice Process
- Inbound/Outbound Process
- Upselling
- Domestic Voice Process
- Telesales/Telecalling
- Customer Care
- Email and Chat Process
If you’re a motivated individual with excellent communication skills and a passion for customer service, join us at ACT Fibernet!
For queries, contact Himanshu Alane at 7887722231.
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