Job Opportunity at Tech Mahindra Pune: International Chat Process | Live Chat | BPO

Job Title:
Customer Services Agent (Live Chat Process) / Chat Support Executive

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टेलिग्राम ग्रुप येथे क्लीक करा

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Location:
Hinjewadi Phase 3, Pune, Maharashtra, India

Employment Type:
Full-time | 100% Work from Office

Shift Pattern:
Rotational (Night Shift: 6:00 PM IST – 9:30 AM IST, covering a 15-hour US work window)

Date of Joining:
Immediate joiners only

Job Description:

Tech Mahindra is hiring skilled professionals for its International Chat Process team. If you have excellent communication abilities and relevant experience, this is your chance to join one of the leading IT service providers in India.

Key Responsibilities:

Provide excellent customer service through live chat support.
Address and resolve customer queries promptly and effectively.
Identify opportunities to upsell and proactively engage in sales via chat.
Collaborate with team members to ensure seamless operations and customer satisfaction.
Adhere to company policies and maintain the highest service standards.

Skills & Competency Requirements:

Mandatory: Experience in live chat processes, customer services, or the telecom industry.
Mandatory: Upselling or proactive sales experience in live chat.
Strong verbal and written communication skills in English.
Active listening skills: Patience and attentiveness without interruptions.
Problem-solving mindset with a logical approach to address customer concerns.
Team player: Ability to build relationships with customers and colleagues.
Achievement-oriented with a focus on personal performance.

Eligibility Criteria:

Education: Minimum qualification – 12th Pass. Graduates are also eligible to apply.
Experience: Candidates with relevant chat process experience will be preferred.