Job Posting: Executive – BFS Direct
Bajaj Finserv Ltd
location: pune
Application deadline: 30/1/2024
Remote Job 🔔👀
Job Description
The Executive – BFS Direct will play a key role in ensuring the smooth implementation of cash policy, customer service, and operational compliance. The role involves handling day-to-day operations, customer interactions, and administrative responsibilities in adherence to company standards and policies.
Key Responsibilities
- Cash Management
- Implementation and continuous evaluation of cash policies to ensure compliance with the Authority Matrix at assigned branches.
- Daily cash collection, updating, and deposition.
- Preparing daily cash collection reports and sharing them with the Head Office.
- Customer Service
- Attending walk-in customers, resolving their issues, and ensuring 100% customer satisfaction.
- Coordinating with HO/TCS to address and resolve customer queries within the stipulated TAT.
- Collecting customer feedback on services and products.
- Operations and Reporting
- Updating and verifying agency collections.
- Reporting location-specific cash and customer service details on a daily basis.
- Assisting with branch administrative tasks as per company policies and requirements.
- Cross-Selling
- Promoting and cross-selling insurance and other financial products to walk-in customers.
- Additional Responsibilities
- In some locations, assisting with credit-related responsibilities as required.
Required Qualifications and Experience
- Education:
- Undergraduate: Any Graduate
- Postgraduate: MBA/PGDM in any specialization (preferred).
- Experience:
- 0–3 years of relevant experience.
- Prior experience in consumer financing with a reputed bank/financial institution will be an advantage.
- Skills:
- Strong customer interaction and problem-solving abilities.
- Positive attitude and a team player.
- Knowledge of cash collection, compliance matrices, and customer satisfaction metrics.
Role Details
- Role: MIS Executive
- Department: Customer Success, Service & Operations
- Industry Type: Financial Services
- Role Category: Operations Support
- Employment Type: Full-Time, Permanent
Key Skills
Cash Management, Compliance, Customer Satisfaction, Finance, Query Resolution, Customer Service, Branch Administration, Banking Operations
[APPLY NOW HERE]
Join Bajaj Finserv Ltd. and become a part of a team that is transforming financial services with a focus on customer satisfaction and operational excellence.
