Job Posting: Walk-In for Customer Support – Voice Process in Nagpur
Company: Infosys BPM Ltd.
Job Title: Process Executive – Customer Support (Voice)
Job Location: Pune and Bangalore
Employment Type: Full-Time, Permanent
Walk-In Interview Details
- Dates: 25th, 27th, and 29th January 2025
- Time: 10:00 AM to 1:00 PM IST
- Venue:
Infosys Limited Nagpur SEZ,
Co-Developer Plot No: 7,
Sector Special Economic Zone Mihan Notified Area,
Incubation Center Ground Floor,
Nagpur, Maharashtra 441108 - Contact Person: Shreya
Note: Please carry a copy of this email and an updated resume to the venue.
Key Responsibilities
- Deliver excellent communication and customer service skills to resolve client issues via calls, chat, or mail.
- Effectively handle and resolve customer issues independently, ensuring customer satisfaction.
- Maintain respect for customers’ time and provide value in all interactions.
- Work proactively with analytical problem-solving abilities.
- Adhere to 24×7 work environment and work-from-office policies.
Eligibility Criteria
Qualifications:
- Any graduate (Full-time).
- Additional certifications in customer service/upskilling are preferred.
Experience:
- 1–2 years of experience in customer support (international voice process preferred).
Skills Required:
- Excellent communication skills.
- Willingness to work in US shift timings and complete client-specific training programs.
- 100% work-from-office role, with flexible shifts in a 24×7 environment.
Documents to Carry
- Updated resume (printed).
- Any two photo ID proofs (e.g., PAN Card, Driving License, Voter ID, Passport).
- All original education documents for verification, including:
- 10th, 12th, Graduation (Semester-wise Marksheets, CMM, Provisional, and Original Degree).
Note: Please do not carry laptops or cameras due to security restrictions. An original government ID card is mandatory for security clearance.
Remote Job 🔔👀
About Infosys BPM
Infosys BPM Ltd. is a leading provider of business process management services. As an equal-opportunity employer, we celebrate diversity and are committed to fostering an inclusive environment for all employees.
Additional Information
Role Details:
- Industry Type: IT Services & Consulting
- Department: Customer Success, Service & Operations
- Role Category: Customer Success
Preferred Key Skills:
- Customer Support
- International Voice Process
- Customer Service
- Voice Support
Join Us and Build Your Career at Infosys BPM!
For further details, feel free to reach out to our Talent Acquisition Team.
