Job Posting: Tech Mahindra Ltd Hiring Freshers for Australian Chat Process
Job Description
Tech Mahindra Ltd invites applications from freshers and experienced candidates for the Australian Chat Process role.
Contact Information
- Mayuresh: +91 88******94
Interview Details
- Location: Tech Mahindra, Sharda Centre, Opp. Persistent, near Nal Stop, Erandwane, Pune 411004
- Timing: 11:00 AM to 4:00 PM (Monday to Saturday)
- Application deadline: 20/1/2025
Roles and Responsibilities
- Efficiently resolve customer issues and complaints while maintaining a positive and empathetic attitude.
- Escalate complex issues to senior representatives or relevant departments when required.
- Build rapport with customers to ensure a seamless customer experience.
- Provide accurate information about products and services, guiding customers through various processes.
- Meet or exceed performance metrics, including sales targets, response time, resolution time, and customer satisfaction.
- Stay updated on product knowledge and company policy changes.
- Drive upselling and cross-selling initiatives where applicable.
Required Profile
- Educational Qualification:
- Undergraduate or Graduate (any discipline). Graduation not mandatory.
- Skills & Experience:
- Freshers with excellent communication skills are welcome.
- Prior experience in a Sales or Service Chat process is preferred.
- Target-driven mindset with adaptability to changing processes and targets.
- Flexibility to work 24/7 shifts, 5 days a week.
- Excellent verbal and written communication skills.
Perks and Benefits
- Cab facility for pick-up and drop within the transport radius.
- Immense growth opportunities within the organization.
Role Details
- Role: Chat Support
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Employment Type: Full-Time, Permanent
- Role Category: Non-Voice
Key Skills
- Chat Process
- Blended Process
- Email Support
- Typing
- Back Office
- Non-Voice Support
- International Chat Process
If you are looking for an exciting opportunity with a growing organization, join Tech Mahindra and elevate your career!
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