jobs near me Mega Walk-In Drive at TCS Pune: Hiring for Customer Service – BPS Associate [Voice and Chat]
Job Summary
- Role: Customer Service – BPS Associate [Voice and Chat]
- Experience: 1 to 5 years
- Job Location: Pune
Walk-In Details
- Date: 11 January 2025 (Saturday)
- Venue: Tata Consultancy Services, SP2 Campus, Hinjewadi, Pune
- Time: 10:00 AM to 12:00 PM
Eligibility Criteria
- Educational Qualification:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 format) with a Bachelor’s degree.
- Work Environment:
- Comfortable with rotational shifts and week-offs.
- 5 days working from the office.
Documents to Carry
- Updated Resume
- Original Aadhar Card
- Photocopy of Aadhar Card
Role Overview: Customer Service – Process Associate (Voice and Chat)
As a BPS Associate, you will engage with customers through voice and chat channels, addressing inquiries, resolving issues, and ensuring customer satisfaction across multiple interaction points.
Key Responsibilities
1. Customer Support (Voice & Chat)
Remote Job 🔔👀
- Handle voice calls and chat interactions professionally and efficiently.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve issues, escalating as necessary.
2. Issue Resolution
- Actively listen to customer concerns and provide effective solutions.
- Record interactions and resolutions in the CRM system for future reference.
3. Service Quality and Adherence
- Meet key performance metrics (e.g., CSAT, FCR).
- Adhere to company policies and confidentiality standards.
4. Team Collaboration
- Work with team members to achieve common goals.
- Participate in process improvement initiatives.
5. Continuous Learning & Development
- Stay updated with product knowledge.
- Attend training programs to enhance skills and performance.
Required Skills & Qualifications
- Education: Minimum high school diploma; a college degree is preferred.
- Experience: Prior experience in customer service, BPS, or call center roles.
- Communication Skills: Strong verbal and written communication abilities.
- Technical Proficiency: Familiarity with customer service software, chat platforms, and CRM systems.
- Soft Skills: Problem-solving, multitasking, and team collaboration.
- Flexibility: Willingness to work in shifts, including weekends and holidays.
Preferred Qualifications
- Minimum 1 year of experience in international voice or chat support.
- Proficiency in MS Office and customer service tools.
- Multilingual skills (optional, based on market needs).
Working Conditions
- Hours: 10 hours per day (9 working hours + 1-hour break).
- Shifts: Flexible, mostly starting between 12:30 PM IST to 12:30 AM IST.
- Weekend Work: Applicable.
Mandatory Registration: Generate Your EP ID
To participate in the interview, an EP ID is mandatory.
Steps to Register:
- Visit: https://ibegin.tcs.com/iBegin/
- Login or register as a new user.
- Select “BPO” in areas of interest and complete the registration process.
- Note your EP ID (starting with EP202XCNXXXX) sent to your registered email.
- Mention the EP ID on your resume.
Additional Information
- Role Type: Full-Time, Permanent
- Industry: IT Services & Consulting
- Department: Customer Success, Service & Operations
- Role Category: Voice/Blended
Key Skills: International BPO, Inbound Voice Process, Customer Service, Customer Handling
Make the next big step in your career—join TCS Pune and become a part of our dynamic customer service team!