Mphasis Walk in interview For Customer Support Officer at Mphasis, Pune (EON Kharadi)

Company: Mphasis
Job Role: Customer Support Officer (BPO)
Location: Pune (EON Kharadi) / Mangalore
Experience: 1-5 years (Freshers can also apply)
Openings: 02
Walk-in Address: 2, EON Free Zone Rd, Kharadi, Pune, Maharashtra 411014
Application Process: Apply online → Clear aptitude test → Attend walk-in interview

Mphasis Walk in interview For Customer Support Officer :- Mphasis is a leading IT solutions provider specializing in cloud, cognitive, and digital transformation. The company focuses on delivering exceptional customer experiences through innovative BPO and IT services. If you have excellent communication skills and a passion for customer service, this could be your opportunity to join a global organization.

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Job Description & Requirements Mphasis Walk in interview For Customer Support Officer 2025

Key Responsibilities :

✔ Handle inbound/outbound customer calls and emails
✔ Resolve queries within defined SLAs
✔ Maintain accurate records in the client system
✔ Follow up to ensure customer satisfaction
✔ Work in rotational shifts (including nights/weekends)

Skills Required Mphasis Walk in interview For Customer Support Officer 2025 :

• Technical Skills:

  • Intermediate computer & MS Office knowledge

  • Basic Avaya/phone operating skills

  • Typing speed: 30 WPM

  • Fluent English (neutral accent)

• Process Skills:

  • Active listening & problem-solving

  • Knowledge of insurance (preferred)

• Behavioral Skills:

  • Positive attitude & self-learning ability

    

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Eligibility Criteria Mphasis Walk in interview For Customer Support Officer 2025:

✅ Any graduate (freshers eligible)
✅ Must clear V&A and typing tests

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How to Apply for Mphasis Walk-in Interview?

Apply Now Here

Step-by-Step Process:

1. Apply Online – Submit your application on the Mphasis careers portal.

2. Aptitude Test – Clear the online assessment (verbal & typing test).

3. Walk-in Interview – Visit the Pune (EON Kharadi) location as per the scheduled date.

Documents to Carry Mphasis Walk in interview For Customer Support Officer 2025:

• Updated resume

• Government ID proof

• Educational certificates

• Experience letters (if any)

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How to Prepare for the Interview?

1. Improve Communication Skills

• Practice speaking in a neutral accent.

• Work on active listening & probing techniques.

2. Brush Up on Technical Skills

• Be comfortable with MS Office & basic computer operations.

• Take online typing tests to achieve 30+ WPM.

  

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3. Research the Company & Role

• Understand Mphasis’s work in BPO & insurance domains.

• Be prepared for situational questions (e.g., handling irate customers).

4. Mock Interviews

• Practice common BPO interview questions like:

  • “How do you handle a difficult customer?”

  • “Why do you want to work in a BPO?”

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Success Tips for BPO/Non-Voice/Backoffice Interviews

✔ Dress Professionally – First impressions matter.
✔ Be Confident & Polite – Maintain eye contact & clear speech.
✔ Show Problem-Solving Skills – Use the STAR method (Situation, Task, Action, Result).
✔ Highlight Customer-Centric Approach – Share examples of resolving customer issues.

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Understanding the BPO Industry

What is BPO?

Business Process Outsourcing (BPO) involves third-party companies handling customer support, back-office operations, IT services, and more.

Why is BPO Important?

• Reduces operational costs for companies.

• Provides 24/7 customer support globally.

• Enhances efficiency through specialized teams.

Mphasis’s Role in BPO

Mphasis offers tech-driven BPO solutions, including:

• Customer service (voice & non-voice)

• Insurance & financial services support

  

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• Back-office operations

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About Mphasis

• Headquarters: Bangalore, India

• Global Presence: 30+ countries

• Employee Strength: 50,000+ professionals

• Website: www.mphasis.com

Mphasis is known for its Front2Back™ Transformation approach, blending AI, cloud, and automation to enhance customer experiences.

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Final Advice for Candidates

• Be Early – Arrive before the scheduled time.

• Stay Updated – Follow Mphasis’s LinkedIn page for new openings.

• Show Enthusiasm – Demonstrate willingness to learn & adapt.

🚀 Ready to apply? Submit your application now and prepare for a rewarding career at Mphasis!