Sutherland is hiring for the Account Management and Customer Service Associate positions in Pune. It’s a work-from-office opportunity with rotational shifts (morning and night). Interested candidates must apply by 15th November 2024, 6:44 PM.
Job Details:
Company Name:
Sutherland
Job Location:
Pune (Work from Office with hybrid roles)
Job Type:
Full-Time
Rotational Shifts (Morning/Night)
Positions Available:
Multiple positions for:
- Account Management Associate
- Customer Service Associate (Chat Process)
Job Descriptions & Responsibilities:
Account Management Associate
- Handle a high volume of inbound customer calls.
- Provide exceptional service via inbound chats.
- Accurately update customer details in the system.
- Resolve customer problems promptly and meet their needs.
- Answer inquiries about products, process payments, and maintain accounts.
- Occasionally upsell new products or services.
- Meet performance metrics like quality standards and call handling.
Customer Service Associate (Chat Process)
- Provide customer support via phone, email, or instant messaging.
- Troubleshoot customer issues and escalate technical problems as needed.
- Track and document inbound support requests.
- Update customer information and maintain accurate contact details.
- Meet job standards, including schedule adherence and average handle time.
- Provide guidance or mentorship to less experienced associates.
Eligibility:
Educational Qualification:
- Account Management Associate / Customer Service Associate: 12th Pass or a graduate degree in any discipline (Freshers can apply).
Age Limit:
18 to 35 years
Skills Required:
- Strong verbal and written communication skills.
- Ability to multitask and manage multiple applications.
- Excellent phone presence.
- Basic PC keyboarding skills.
- Proficiency in MS Office (Word, Excel, Outlook).
Selection Process:
- Shortlisting based on qualifications.
- Interview (Telephonic or in-person).
If shortlisted, candidates will be notified via their registered email or mobile.
Salary:
Salary will be discussed during the interview.
Languages Required:
- Mandatory: English, Hindi
- Optional: Marathi
How to Apply:
To apply, click the Apply Button below.
Important Dates:
- Job Posting Date: 21st October 2024
- Last Date to Apply: 15th November 2024
Disclaimer:
This job information is provided for reference purposes only and is subject to the official recruitment process of Sutherland. We do not charge any fee or provide guarantees for this recruitment.
Best of Luck for Your Interview!