Tcs Pune Walk In interview | TCS Pune Mega Walk-In Drive for Customer Service Associates – Apply by 10th May 2025
Tcs Pune Walk In interview :- Tata Consultancy Services (TCS), a global leader in IT services and consulting, is conducting a mega walk-in drive in Pune for the role of Customer Service Associate (Voice Process). With 60 openings, this is a great opportunity for graduates with 0-6 years of experience in customer service, especially in the telecom domain. The walk-in interview will be held on 10th May 2025 (Saturday) from 9:30 AM to 12:00 PM at TCS Sahyadri Park, Hinjewadi Phase 3, Pune.
Job Posting Summary Tcs Pune Walk In interview
📌 Position: Customer Service Associate (Voice Process)
📌 Company: Tata Consultancy Services (TCS)
📌 Experience: 0-6 years (Freshers & Experienced)
📌 Job Location: Pune
📌 Walk-in Date: 10th May 2025
📌 Walk-in Time: 9:30 AM – 12:00 PM
📌 Venue: TCS Sahyadri Park, Rajiv Gandhi Infotech Park, Hinjewadi Phase 3, Pune – 411057
📌 Openings: 60
📌 Shift: 24/7 (Rotational)
📌 Salary: As per industry standards
Key Responsibilities Tcs Pune Walk In interview
✔ Handle inbound/outbound customer service calls (Telecom/ISP domain)
✔ Resolve customer queries related to internet, cable TV, mobile services, and billing
✔ Upsell products/services and meet performance targets
✔ Maintain accurate records of customer interactions
✔ Escalate complex issues to higher support teams
Eligibility Criteria Tcs Pune Walk In interview
✔ Education: Any Graduate (B.Com, BA, BBA, etc.)
✔ Experience: 0-6 years in BPO/Voice Process (Telecom preferred)
✔ Skills: Strong communication, customer service orientation, MS Office proficiency
✔ EPCN Registration Mandatory (Steps given below)
How to Apply for Tcs Pune Walk In interview?
Step-by-Step Registration Process
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Register on TCS iBegin Portal
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Click “Login” → “New User (Register with Us)”
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Select “BPO” as the area of interest
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Fill in all details and submit
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Get Your EPCN Number
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After registration, you will receive an EP2024XXXXX number
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Mention this EPCN number & “Marcellinius” as a reference on your resume
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Walk-In Interview Details
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Date: 10th May 2025 (Saturday)
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Time: 9:30 AM – 12:00 PM
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Venue: TCS Sahyadri Park, Hinjewadi Phase 3, Pune
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Documents Required Tcs Pune Walk In interview
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Updated Resume
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EPCN Registration Number
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Government ID Proof (Aadhar/PAN/Passport)
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Educational Certificates (10th, 12th, Graduation)
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Experience Certificates (if any)
How to Prepare for the Tcs Pune Walk In interview?
1. Research the Company
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Understand TCS’s work culture, values, and BPO services
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Visit TCS Official Website
2. Brush Up on Key Skills
✔ Communication Skills – Practice speaking clearly & confidently
✔ Customer Service Scenarios – Prepare for mock call handling
✔ Basic Telecom Knowledge – Internet, Cable TV, Mobile Services
✔ MS Office Basics – Excel, Word, Outlook
3. Common Interview Questions
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Tell me about yourself
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Why do you want to join TCS?
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How do you handle an angry customer?
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What do you know about the telecom industry?
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Are you comfortable working in night shifts?
4. Success Tips for BPO Interviews
✅ Dress Professionally – Formal attire creates a good impression
✅ Be Confident & Polite – Maintain eye contact and a positive tone
✅ Show Problem-Solving Skills – Explain how you resolve customer issues
✅ Ask Questions – Inquire about growth opportunities
What is BPO & Why is it Important?
Understanding the BPO Industry
BPO (Business Process Outsourcing) involves companies outsourcing non-core operations like customer support, back-office work, and technical support to third-party service providers.
Types of BPO Services
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Voice Process – Handling customer calls (Inbound/Outbound)
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Non-Voice Process – Email/Chat support, data entry, back-office work
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Technical Support – IT helpdesk, troubleshooting
Role of BPO in TCS
TCS provides customer support, technical assistance, and back-office operations for global clients in telecom, banking, healthcare, and retail.
About Tata Consultancy Services (TCS)
Company Overview
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Founded: 1968
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Headquarters: Mumbai, India
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Global Presence: 50+ countries
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Employees: Over 600,000+ professionals
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Services: IT Consulting, BPO, Cloud, AI, Digital Solutions
TCS Pune Office Address
Tata Consultancy Services
Sahyadri Park, Rajiv Gandhi Infotech Park,
Hinjewadi Phase 3, Pune – 411057
Final Thoughts Tcs Pune Walk In interview
This TCS Pune walk-in drive is a great opportunity for freshers and experienced professionals to join a reputed MNC with excellent career growth. Ensure you register for EPCN, prepare well, and arrive early for the interview.
🔔 Pro Tip: Practice mock calls with friends to improve confidence!
📢 Share this opportunity with friends looking for BPO jobs! 🚀