Tech Mahindra Pune Jobs | Tech Mahindra Hiring for Customer Support Executive – US/Australia Voice Process in Pune
Tech Mahindra Pune Jobs :- Tech Mahindra Ltd. is currently hiring for the role of Customer Support Executive (US/Australia Voice Process) in Pune. This is a full-time, permanent position open to freshers and experienced candidates (0-5 years). The job offers a salary of up to 5 LPA, rotational shifts, and both-way cab facilities. The last date to apply is not specified, so interested candidates should apply as soon as possible.
Job Highlights Tech Mahindra Pune Jobs
✔ Position: Customer Support Executive (International Voice Process)
✔ Experience: 0-5 years (Freshers Welcome)
✔ Salary: ₹3.25 – 5 LPA
✔ Job Location: Yerwada, Pune
✔ Shifts: Rotational (24/7 operations)
✔ Working Days: 5 days a week, 2 days off
✔ Eligibility: Minimum HSC (12th pass), Graduates preferred
✔ Key Skills: Excellent communication, customer service, voice process
Job Description Tech Mahindra Pune Jobs
Tech Mahindra is looking for dynamic professionals to join their International Voice Process team, handling customer queries for US & Australia-based clients. The role involves:
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Handling inbound/outbound customer calls.
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Providing support via voice and chat (chat requires 6 months of experience).
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Resolving customer issues related to telecom services.
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Ensuring high customer satisfaction with professional communication.
Eligibility & Skills Required Tech Mahindra Pune Jobs
✅ Excellent English communication skills (neutral accent preferred).
✅ Minimum HSC (12th pass) qualification (graduates preferred).
✅ Willingness to work in rotational shifts (24/7 operations).
✅ Freshers can apply; prior BPO experience is a plus.
✅ Strong problem-solving and customer service skills.
Perks & Benefits Tech Mahindra Pune Jobs
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Both-way cab facility (pickup & drop).
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Performance-based incentives.
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5 days working & 2 days off.
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Career growth opportunities in a leading IT/BPO company.
How to Apply Tech Mahindra Pune Jobs?
Interested candidates can contact:
📞 HR Rucha – 9158408144
✉ Email: RuchaKrishna.Giradkar@techmahindra.com
📍 Job Location:
Tech Mahindra Business Services,
3 House, Building No. 3, 1st Floor,
Commerzone IT Park, Near Jail Road,
Yerwada, Pune – 411006
Understanding the BPO Industry & Tech Mahindra’s Role
What is the BPO Industry?
BPO (Business Process Outsourcing) involves contracting third-party service providers to handle business operations such as customer support, technical assistance, back-office tasks, and more. Companies outsource these services to reduce costs and improve efficiency.
Types of BPO Services
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Voice Process – Handling customer calls (inbound/outbound).
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Non-Voice Process – Email, chat, and backend support.
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Back Office Operations – Data entry, HR, finance, and analytics.
Why is BPO Important?
✔ Cost-Effective – Companies save on infrastructure & labor costs.
✔ 24/7 Support – Ensures global customer service availability.
✔ Scalability – Businesses can expand operations quickly.
✔ Focus on Core Activities – Companies delegate non-core tasks to experts.
Tech Mahindra’s Role in BPO
Tech Mahindra is a leading IT & BPO services provider, offering:
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Customer Experience Management – Voice & chat support.
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Back-Office Solutions – Data processing, HR, finance.
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Digital Transformation – AI, automation, and analytics-driven services.
Company Overview Tech Mahindra Pune Jobs
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Parent Company: Mahindra Group
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Revenue: $4.9 Billion
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Employees: 131,500+ in 90+ countries
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Clients: 946+ global customers (Fortune 500 companies)
How to Prepare for the Interview Tech Mahindra Pune Jobs?
1. Improve Communication Skills
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Practice neutral accent & fluency in English.
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Work on active listening & clarity in speech.
2. Research the Company
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Know about Tech Mahindra’s services, clients, and work culture.
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Understand the telecom domain (common customer queries).
3. Mock Interviews & FAQs
Common Interview Questions:
❓ Tell me about yourself.
❓ Why do you want to join Tech Mahindra?
❓ How do you handle angry customers?
❓ Are you comfortable with night shifts?
Sample Answers:
💡 “I am a quick learner with strong communication skills, eager to contribute to customer satisfaction in a global BPO like Tech Mahindra.”
💡 “I stay calm, listen actively, and resolve issues politely to ensure customer retention.”
4. Dress Professionally
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Wear formal attire (even for virtual interviews).
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Maintain confident body language & eye contact.
5. Prepare for Assessments
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Some BPOs conduct typing tests, grammar checks, or mock calls.
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Practice basic computer skills (MS Office, email etiquette).
Success Tips for BPO, Non-Voice & Back-Office Interviews
✅ For Voice Process Roles:
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Speak clearly & confidently – Avoid filler words (“um”, “like”).
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Show empathy – Customers appreciate a patient, helpful tone.
✅ For Non-Voice/Chat Process:
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Typing speed (30-40 WPM) is crucial.
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Grammar & sentence structuring must be strong.
✅ For Back-Office Jobs:
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Highlight data entry, Excel, and analytical skills.
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Show attention to detail & accuracy in work.
Final Advice for Aspiring Candidates
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Apply early – BPO jobs fill quickly.
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Be flexible – Willingness for shifts increases hiring chances.
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Stay updated – Follow Tech Mahindra’s career page for new openings.
📌 Head Office Address:
Tech Mahindra Ltd.,
Plot No. 1, Software Units Layout,
Infocity, Madhapur,
Hyderabad – 500081, Telangana, India
This is a great opportunity for freshers and experienced professionals to build a career in a reputed MNC. If you meet the criteria, apply now and prepare well for the interview! 🚀