Job Overview
Tech Mahindra is hiring for the position of Customer Service Associate (Work from Office). Interested candidates can apply on or before 10th February 2025. Below are the details regarding job requirements, salary, selection process, and how to apply.
Job Details
Job Position:
- Customer Service Associate
Company Name:
- Tech Mahindra
Number of Positions:
- Multiple Openings
Job Location:
- Pune, Maharashtra
Job Type:
- Full-Time
Shift Timings:
- Rotational Shift
- UK Shift
Job Description
Roles & Responsibilities:
- Listen to customers to understand their problems or needs, ask appropriate follow-up questions, and provide specific information on products and services.
- Resolve international customer queries effectively.
- Ensure customer needs are met by following up to confirm satisfaction and address any additional concerns.
- Maintain professionalism, ensuring customers feel heard and valued while effectively communicating updates and solutions.
- Provide chat support to help customers receive prompt and accurate information, increasing customer loyalty and satisfaction.
Eligibility Criteria
Educational Qualification:
- Graduation is not required.
Experience Required:
- Freshers and experienced candidates with outbound contact center experience can apply.
Selection Process
- Candidates will be shortlisted based on qualifications.
- Shortlisted candidates will be contacted for a telephonic or field interview via registered mobile number or email.
Salary
- As per interview performance and last experience.
Language Requirements
- Mandatory: English & Hindi (Good English Communication Skills Required)
- Preferred (Not Mandatory): Marathi
How to Apply
Interested candidates can share their CV at:
Remote Job 🔔👀
- Email: Hema.chamoli@techmahindra.com
- WhatsApp: +91 9259203144
Important Dates
- Job Posting Date: 31st January 2025
- Last Date to Apply: 10th February 2025
Industry Type
- BPO
- BPM
- Customer Support
