Tech Mahindra WFH Customer Support Job Work-from-Home Opportunity at Tech Mahindra – Customer Support Associate (Contractual Role)
Company Name: Tech Mahindra
Job Position: Customer Support Associate (Work from Home)
Eligibility: 12th Pass / Graduates
Mode: Remote (Own system & stable internet required)
Preferred: Immediate Joiners
Language Requirement: English + One Regional Language (Hindi, Marathi, etc.)
How to Apply: Send your resume to –
Tech Mahindra WFH Customer Support Job 2025 – Apply Now & Get Salary + Bonus :- Tech Mahindra is a leading global IT and business process outsourcing (BPO) company, part of the Mahindra Group. Known for its innovative digital solutions, Tech Mahindra serves clients across telecom, healthcare, banking, insurance, and finance sectors.
Job Posting Tech Mahindra WFH Customer Support Job
Key Details
✔ Role: Customer Support Associate (Non-Voice/Back Office)
✔ Job Type: Contractual (Work from Home)
✔ Eligibility: 12th Pass or Graduates
✔ Skills Required: Communication, Basic Computer Knowledge
✔ Salary: As per industry standards
✔ Last Date: Apply ASAP (Immediate Hiring)
Why Choose This Role?
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Flexible work-from-home opportunity
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Gain experience in a reputed BPO company
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Exposure to insurance, loan, and finance-related processes
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Career growth in customer service & back-office operations
Understanding the Role: Customer Support in BPO Tech Mahindra WFH Customer Support Job
What is the BPO Industry?
Business Process Outsourcing (BPO) involves delegating business operations (customer support, back-office tasks, technical support) to third-party service providers. Companies like Tech Mahindra handle customer queries, insurance claims, loan processing, and financial services for global clients.
Role of BPO in Companies
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Reduces operational costs
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Enhances customer experience
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Streamlines processes like loan approvals, insurance claims, and legal documentation
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Supports 24/7 customer service
How to Prepare for the Interview Tech Mahindra WFH Customer Support Job?
Success Tips for BPO/Non-Voice/Back-Office Jobs
✅ Communication Skills: Speak clearly in English & regional language.
✅ Basic Computer Knowledge: Familiarity with MS Office & internet browsing.
✅ Problem-Solving: Show how you handle customer complaints.
✅ Work-from-Home Setup: Ensure a quiet workspace with good internet.
✅ Company Research: Know about Tech Mahindra’s services in insurance, loans, and finance.
Common Interview Questions Tech Mahindra WFH Customer Support Job
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Tell me about yourself.
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How do you handle an angry customer?
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Are you comfortable with rotational shifts?
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What do you know about BPO operations?
Loan Process, Legal & Claim Handling in BPO
H2: Loan Process in Customer Support
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Verification of applicant details
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Document collection (ID proof, income statements)
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Coordination with banks/financial institutions
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Follow-up on loan approval status
H2: Legal & Compliance in BPO
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Data privacy adherence (GDPR, HIPAA)
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Handling sensitive customer information securely
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Legal documentation for insurance claims & loan agreements
H2: Insurance Claim Process
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Receiving customer claim requests
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Validating policy details
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Coordinating with insurance providers
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Updating customers on claim status
FAQs About the Job Role Tech Mahindra WFH Customer Support Job
1. What is the insurance claim process?
The insurance claim process involves verifying policy details, assessing damages, and coordinating with insurers for approvals.
2. What is the loan process in BPO?
Loan processing includes document verification, credit checks, and liaising with financial institutions for approvals.
3. What is the claim settlement procedure?
Customers submit claims → BPO agents verify → Insurer approves/rejects → Payout is processed.
4. Is this a permanent or contractual job?
This is a contractual work-from-home role with Tech Mahindra.
About Tech Mahindra Tech Mahindra WFH Customer Support Job
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Headquarters: Tech Mahindra Ltd, Plot No. 1, Sector 64, Noida, Uttar Pradesh, India
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Global Presence: 90+ countries
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Employees: Over 150,000 professionals
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Key Sectors: Telecom, Healthcare, Banking, Insurance, Finance
Final Advice for Applicants Tech Mahindra WFH Customer Support Job
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Double-check your resume for errors.
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Be professional in email communication.
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Prepare for a telephonic or video interview.
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Show enthusiasm for customer service roles.
This work-from-home opportunity at Tech Mahindra is ideal for freshers looking to start their career in customer support, insurance, loans, and finance. Apply now and kickstart your journey in the BPO industry! 🚀