Walk in Interview at AXA business Pune 2025 | Walk-in Drive for Email Support & Voice – Insurance at AXA Global Business Services, Pune
Job Position: Customer Success Associate (Email Support & Voice – Insurance)
Company: AXA Global Business Services
Location: Pune (Kharadi)
Experience: 0 – 3 years
Salary Range: ₹70,000 – ₹3 LPA
Walk-in Date & Time: 26 June, 12:00 PM – 3:00 PM
Venue: AXA Global Business Services, Gera Commerzone, Unit no. 1101 (part), 1201, 1301, and 1401, Survey no. 65/1, 65/2, 65/3, Village Kharadi, Taluka Haveli, Pune – 411014
Contact: Rujuta
Walk in Interview at AXA business Pune 2025 :- AXA Global Business Services is a leading player in the insurance and financial services sector, providing support to AXA’s global operations. The company is known for its customer-centric approach and offers excellent career growth opportunities in the BPO and insurance domain.
Job Overview & Key Responsibilities Walk in Interview at AXA business Pune 2025
Job Highlights Walk in Interview at AXA business Pune 2025:
✔ Graduate/Post-Graduate with excellent written communication skills
✔ Typing Speed: 40-60 WPM
✔ Process: Handling health insurance queries via Live Chat & Email
✔ Work Shifts: Rotational (7:30 AM – 1:30 AM, Monday-Sunday)
✔ Weekly Off: 2 days
Role & Responsibilities Walk in Interview at AXA business Pune 2025:
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Address health insurance-related queries (pre-authorization, claims, policy servicing, etc.) via Live Chat & Email
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Provide timely and accurate customer support to UK-based clients
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Maintain 95%+ customer satisfaction ratings
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Handle 2+ concurrent chats while ensuring quick response times (≤2 mins for chat, ≤24 hours for emails)
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Log complaints and escalate complex issues when necessary
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Stay updated on AXA’s insurance products & policies
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Ensure compliance with company guidelines and regulatory standards
Eligibility & Preferred Skills Walk in Interview at AXA business Pune 2025
Preferred Candidate Profile:
✅ Education: Graduate/Post-Graduate (BBA, B.Com, BA, B.Sc, etc.)
✅ Typing Speed: 40-60 WPM
✅ Communication: Excellent written English (grammar, punctuation, spelling)
✅ Technical Skills: MS Office, web browsers
✅ Shift Flexibility: Rotational shifts, including weekends
Key Skills Required Walk in Interview at AXA business Pune 2025:
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Email Support
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Written Communication
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UK Process
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Healthcare Insurance Knowledge
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Customer Service
How to Apply for This Job Walk in Interview at AXA business Pune 2025?
📌 Step 1: Send your resume to the HR contact (Rujuta) via email/mobile.
📌 Step 2: Attend the walk-in interview on 26 June (12 PM – 3 PM) at the given address.
📌 Documents to Carry:
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Updated resume (hard copy)
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Government ID proof
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Educational certificates (if required)
How to Prepare for the Interview Walk in Interview at AXA business Pune 2025?
1. Research About AXA & the Role
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Understand AXA’s insurance products, especially health insurance.
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Know the basics of policy servicing, claims, and pre-authorization.
2. Improve Typing & Communication Skills
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Practice typing (40-60 WPM) on platforms like 10FastFingers.com.
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Work on email drafting & live chat responses with proper grammar.
3. Mock Interviews & FAQs
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Common Interview Questions:
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“How do you handle an angry customer?”
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“Describe a time you resolved a complex customer query.”
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“Why do you want to work in insurance customer support?”
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4. Dress Professionally & Be Confident
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Wear formal attire (shirt/trousers for men, formal wear for women).
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Maintain positive body language and clear speech.
Success Tips for BPO/Non-Voice/Back Office Jobs
✔ Focus on Accuracy: Since this is an email/live chat role, typing speed & error-free writing matter.
✔ Customer-Centric Approach: Show empathy and problem-solving skills.
✔ Adaptability: Be ready for rotational shifts & process changes.
✔ Stay Updated: Keep learning about insurance policies & AXA’s services.
What is the BPO Industry & Its Role in Companies?
What is BPO?
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Business Process Outsourcing (BPO) involves delegating non-core business tasks (customer support, back-office work, etc.) to third-party service providers.
Why is BPO Important?
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Cost-Effective: Companies save on infrastructure & staffing.
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Scalability: Easily handle high-volume tasks (customer queries, claims processing).
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Focus on Core Business: Lets companies concentrate on growth while BPOs handle support functions.
AXA’s BPO Role
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AXA’s Pune center handles insurance customer support for global clients.
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The team ensures quick query resolution, claims processing, and policy servicing via email & live chat.
About AXA Global Business Services
Company Overview
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Parent Company: AXA (a global leader in insurance & financial services)
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Headquarters (Global): Paris, France
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India Operations: Pune (Kharadi)
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Employee Strength: 5,000+ (India)
Why Work at AXA?
✅ Global Exposure (UK-based clients)
✅ Learning & Career Growth
✅ Employee Benefits (insurance, incentives, work-life balance)
Final Thoughts
This walk-in drive at AXA Pune is a great opportunity for freshers and early professionals looking to build a career in insurance customer support. With a strong focus on written communication & customer satisfaction, this role offers growth in the BPO/insurance sector.
📌 Don’t miss it! Prepare well, bring your resume, and ace the interview!
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