Wipro in Customer Support Associate Recruitment 2025 : Wipro Pune Walk-In Drive: Customer Support Associate (Collections) – 12th-16th August 2025 – Direct Interview!!
Company: Wipro Technologies
Position: Customer Support Associate (Collections – Telecom Accounts)
Location: Plot No. 31, MIDC, Hinjawadi Phase 2, Pune – 411057
Interview Dates: 12th to 16th August 2025
Time: 10:30 AM – 1:30 PM
Work Mode: Onsite (Full-Time) | Industry: IT Services & Consulting
Wipro in Customer Support Associate Recruitment 2025 , a global leader in IT services, finance, and BPO solutions, is hiring for voice & chat-based collections roles in Pune. If you have experience in customer support, finance, loans, or insurance collections, this could be your next career move!
Job Description & Key Responsibilities For Wipro in Customer Support Associate Recruitment 2025
As a Collections Agent, you will:
✔ Handle enterprise telecom customer accounts via voice & chat support.
✔ Ensure timely payments, reduce DSO (Days Sales Outstanding), and follow up on pending invoices.
✔ Work with finance teams to resolve billing disputes and clarify invoice details.
✔ Use CRM tools (SAP, Oracle, Salesforce, Freshdesk) to track payments.
✔ Meet monthly recovery targets (USD-based) for assigned accounts.
Skills Required For Wipro in Customer Support Associate Recruitment 2025
-
Excellent communication (written & verbal).
-
Analytical skills (understanding aging reports, DSO).
-
CRM experience (SAP, Oracle, or telecom billing tools).
-
Negotiation & problem-solving abilities.
How to Apply For Wipro in Customer Support Associate Recruitment 2025
Walk-In Interview Details
📍 Venue: Wipro Technologies, Hinjawadi Phase 2, Pune
📅 Dates: 12th – 16th August 2025
⏰ Time: 10:30 AM – 1:30 PM
📝 Documents Needed: Updated Resume, ID Proof
Who Can Apply?
✔ Any Graduate with 0-3 years experience in customer support, collections, or finance.
✔ Freshers with strong communication skills may also apply.
Understanding the Role: Telecom Collections & Finance
H2: What Does a Collections Agent Do?
-
Loan & Invoice Recovery: Follow up on pending payments from telecom clients.
-
Legal & Compliance: Ensure adherence to billing terms and contracts.
-
Claim Disputes: Resolve invoice mismatches and billing errors.
-
Customer Service: Handle queries via calls & chats professionally.
H2: Why is This Role Important in BPO?
BPO (Business Process Outsourcing) helps companies like Wipro:
✔ Reduce operational costs while maintaining service quality.
✔ Improve cash flow by recovering pending payments faster.
✔ Enhance customer experience with efficient dispute resolution.
How to Prepare the Interview For Wipro in Customer Support Associate Recruitment 2025
H2: Success Tips for BPO/Collections Interviews
-
Research Wipro’s Telecom & Finance Projects
-
Practice Mock Calls – Be ready for negotiation scenarios.
-
Highlight Problem-Solving Skills – Explain how you’d handle a difficult customer.
-
Dress Professionally – First impressions matter!
-
Ask Questions – Show interest in growth opportunities.
H2: Common Interview Questions
-
“How do you handle an angry customer refusing to pay?”
-
“Explain a time you resolved a billing dispute.”
-
“How do you prioritize accounts based on payment delays?”
FAQs For Wipro in Customer Support Associate Recruitment 2025
H2: 1. What is the Loan Recovery Process?
-
Identifying overdue accounts → Sending payment reminders → Negotiating settlements → Escalating if needed.
H2: 2. What is DSO (Days Sales Outstanding)?
-
A metric measuring how quickly a company collects payments. Lower DSO = Better cash flow.
H2: 3. What CRM Tools Are Used in Collections?
-
SAP, Oracle, Salesforce – For tracking invoices, payments, and customer interactions.
About Wipro & BPO Industry Insights
H2: Why Work at Wipro?
✔ Global IT Leader – Serving clients in 50+ countries.
✔ Stable Career Growth – Training & upskilling programs.
✔ Employee Strength: Over 240,000+ worldwide.
H2: Wipro’s Headquarters
-
Location: Sarjapur Road, Bangalore, India
-
Global Presence: USA, UK, Europe, APAC
H2: Role of BPO in Companies
-
Cost Efficiency – Saves 30-50% on operations.
-
24/7 Support – Ensures global customer service.
-
Focus on Core Business – Lets companies prioritize innovation.
End The Artical