Wipro is hiring Associates/Officers for its Pune location. Eligible candidates can apply and register by 30th November 2024, 6:44 PM. Below are the complete details:
Key Highlights
Job Title:
- Associate/Officer
Company:
- Wipro
Number of Positions:
- Multiple
Job Location:
- Pune (Work from Office)
Job Type:
- Full-Time
Shift Timing:
- Rotational Shifts (Morning/Night)
Eligibility Criteria
Educational Qualification:
- Any Graduate
Experience:
- Freshers are welcome! Relevant experience is a plus.
Age Limit:
- 18 to 35 years
Skills Required:
- Mandatory: English and Hindi (Marathi is optional).
- Strong verbal and written communication skills.
- Customer service and problem-solving abilities.
- Analytical thinking and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Willingness to adapt to new processes and learn product details.
Roles and Responsibilities
Primary Responsibilities:
- Manage and resolve client queries as per process SLAs.
- Provide technical and product support to clients.
- Record, track, and document all client queries and resolutions.
- Troubleshoot and diagnose client issues in a professional manner.
- Update knowledge bases and self-help documents to improve efficiency.
- Ensure compliance with service agreements and internal processes.
- Handle communication via emails and inbound/outbound calls.
Additional Responsibilities:
- Conduct follow-ups to ensure client satisfaction.
- Suggest alternative solutions to enhance customer retention.
- Undertake product and process training as required.
- Collaborate with team leaders to address training and knowledge gaps.
How to Apply
- Register your application through the official link before the deadline.
- Carry a printout of this job notification or email during the interview.
- About More
Interested candidate Share your CV on Below mail id
kajol.acharya@wipro.com
Selection Process
- Shortlisting: Based on qualifications and skills.
- Interview: Telephonic or in-person interviews.
- Notification: Shortlisted candidates will be notified via their registered mobile number or email.
Salary Details
- Salary will depend on the performance during the interview.
Important Dates
- Job Posting Date: 21st November 2024
- Last Date to Apply: 30th November 2024
Additional Information
Industries Involved:
- IT Services & Consulting
- BPO/BPM
- Financial Services
- Human Resources Services
- Business Consulting
Disclaimer:
- This information is for reference only and sourced from the official website. Follow the official recruitment process. No fees are required for accessing this information.
🎯 Best of Luck for Your Interview! 🎯