Job Overview
WNS Holdings is hiring for the position of Senior Associate – Backoffice Operations in Pune. This is a full-time, permanent role in the Customer Success, Service & Operations department. The company is looking for experienced professionals with a background in insurance operations.
Walk-in Drive Details
Date and Time
- Date: 17th February – 21st February 2025
- Time: 10:00 AM to 1:00 PM
Venue
- Location:
WNS Viman Nagar, Tower C, Viman Nagar Ave 1,
Sakore Nagar, Viman Nagar, Pune, Maharashtra 411014
Job Details
Job Position
Senior Associate – Backoffice Operations
Company Name
WNS Holdings
Industry Type
BPM / BPO
Employment Type
Full Time, Permanent
Department
Customer Success, Service & Operations
Role Category
Customer Success, Service & Operations – Other
Eligibility Criteria
Education
- Undergraduate: Any Graduate
Experience
- Minimum 1 year of experience required
- Prior experience in insurance operations is mandatory (L&P experience will be an added advantage)
Job Responsibilities
- Ensure that internal targets for TAT are met. If any task cannot be completed on time, escalate the issue to the Team Leader.
- Adhere to team activities timelines and maintain operational discipline.
- Ensure that legal and compliance errors are minimized to zero.
- Participate in process knowledge tests and attend refresher training sessions regularly.
- Meet SLA requirements for internal processes and maintain accurate work log sheets daily.
- Maintain leave management and ensure proper coordination with team members.
- Follow scheduling guidelines and maintain punctuality in all assigned activities.
- Generate and implement process improvement ideas to enhance efficiency.
- Ensure that no unnecessary exceptions are forwarded for processing.
- Aim for maximum customer satisfaction by delivering high-quality work.
- Establish strong peer-to-peer relationships with both onshore and offshore teams.
- Maintain transparent and frequent communication with supervisors and adhere to the agreed communication plan.
- Actively participate in Brainwave activities to drive operational efficiency.
- Ensure appropriate and timely escalations to superiors when required.
- Promote a positive team culture by giving credit to others and maintaining a collaborative work environment.
- Accept feedback positively and demonstrate improvement.
- Conduct Root Cause Analysis (RCA) and error analysis to prevent future mistakes.
How to Apply
Interested candidates can walk in for an interview at the specified venue between 17th to 21st February 2025. Candidates must ensure they meet the eligibility criteria before attending the interview.
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