Work From Home Jobs In Capita 2025 Customer Service – Chat Support Executive at Capita, Bengaluru
Position: Customer Service Executive (Chat Support)
Company: Capita
Office Location: Work From Home Office location will Be Jobs in Bengaluru (Work from Home)
Experience: 6 months to 6 years
Salary: ₹4 – ₹4.5 LPA (Based on last drawn salary)
Last Date to Apply: 5th July 2025
Work From Home Jobs In Capita 2025 :- Capita is a leading UK-based business process management company with a strong presence in India. They specialize in customer service, back-office operations, and digital solutions for global clients. If you have experience in international chat support and excellent communication skills, this could be a great opportunity for you.
Job Description & Key Responsibilities Work From Home Jobs In Capita 2025
📌 Job Role & Responsibilities
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Handle customer interactions via chat support for a UK-based utility process.
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Resolve customer queries related to utilities efficiently.
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Ensure high customer satisfaction and adhere to SLAs.
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Maintain data confidentiality and security.
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Work in UK shifts (rotational week-offs).
📌 Eligibility Criteria
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Qualification: HSC (12th pass) or Graduate
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Experience: Minimum 6 months in international chat support
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Skills Required:
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Excellent written communication skills
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Customer-centric approach
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Ability to work in UK shift timings
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📌 Salary & Benefits
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Salary: ₹4 – ₹4.5 LPA (Based on last drawn salary)
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Job Type: Full-time, Permanent
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Work Mode: Work from Office (Hybrid)
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Job Location: Capita India, 5th Floor, Crescent 4, Prestige Shantiniketan, Whitefield, Bengaluru
How to Apply for This Job Work From Home Jobs In Capita 2025?
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Send Your Resume to HR Rahil Shaikh at:
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Mobile: 79******30
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Email: rahilshaikh3@capita.com
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Walk-in Interview:
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Carry a hard copy of your updated resume.
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Dress professionally for the interview.
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🔍 Why Work in a BPO Industry?
BPO (Business Process Outsourcing) plays a crucial role in global companies by:
✔ Reducing operational costs for businesses.
✔ Providing 24/7 customer support across time zones.
✔ Handling non-voice (chat/email) and back-office tasks efficiently.
✔ Improving customer experience through quick query resolution.
Capita’s Role in BPO
Capita is a UK-based leader in BPO services, handling:
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Customer support (voice & non-voice)
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Back-office operations
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Finance & accounting
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Data analytics
Head Office (India):
📍 Plant no 6, Gate no. 2, Godrej and Boyce Complex, Vikhroli (West), Mumbai
🌍 Global Presence: 70,000+ employees (UK, Europe, India, South Africa)
🇮🇳 India Workforce: ~8,000 employees across Mumbai, Pune, Bengaluru
🎯 How to Prepare for This Interview?
📌 Interview Preparation Tips for BPO/Chat Support Jobs
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Improve Your Written Communication
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Practice grammar, sentence formation, and typing speed.
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Use professional and polite language in chats.
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Research the Company & Domain
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Know about Capita’s services and the UK utility sector.
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Mock Chat Simulations
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Practice handling customer queries via chat (e.g., billing issues, service complaints).
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Dress Professionally
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Even for non-voice roles, a formal appearance creates a good impression.
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Highlight Customer Service Skills
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Showcase problem-solving, patience, and multitasking abilities.
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💡 Success Tips for BPO/Non-Voice Jobs
✔ Be Quick & Accurate – Chat support requires fast, error-free responses.
✔ Stay Calm Under Pressure – Some customers may be frustrated; handle them politely.
✔ Follow Company Guidelines – Stick to scripts/SLAs when needed.
✔ Upskill Regularly – Learn about new tools (Zendesk, LiveChat, CRM software).
🔎 Frequently Asked Questions (FAQs)
1. Is this a work-from-home job?
Yes , this is a work-from-Home role But Office Location Is The Bengaluru (Whitefield).
2. What are the shift timings?
UK shifts (typically afternoon to late night IST with rotational offs).
3. Is typing speed important for chat support?
Yes, minimum 30-40 WPM is preferred for efficiency.
4. Can freshers apply?
Only if you have 6+ months of international chat experience.
📢 Final Advice Before Applying Work From Home Jobs In Capita 2025
✅ Tailor Your Resume – Highlight chat support experience and communication skills.
✅ Follow Up After Applying – Call/email HR to confirm receipt of your application.
✅ Be Confident in the Interview – Show your ability to handle customer queries professionally.
If you meet the eligibility criteria, apply now before the position gets filled! 🚀