Infosys Pune Mega Walk-In Drive 2024: Hiring for Customer Support Advisor in Pune
Infosys Pune Mega Walk In Drive 2025 :- Infosys BPM Ltd. is conducting a mega walk-in drive for the position of Customer Support Advisor (International Voice Process) at their Hinjewadi, Pune location. With 100+ openings, this is an excellent opportunity for graduates with 0-4 years of experience to join a global leader in business process management. The walk-in interviews will be held from 21st to 25th April 2025 at the Infosys Pune office.
Infosys BPM is a trusted name in IT and business process outsourcing, known for its innovative solutions, employee-friendly policies, and global clientele. If you have strong communication skills, problem-solving abilities, and a customer-centric approach, this could be your gateway to a rewarding career in the BPO industry.
Job Posting Details Infosys Pune Mega Walk In Drive 2025
📌 Job Highlights Infosys Pune Mega Walk In Drive 2025
✔ Position: Customer Support Advisor (International Voice Process)
✔ Openings: 100+
✔ Job Location: Hinjawadi, Pune
✔ Qualification: Any Graduate (10+2+3)
✔ Experience: 0 – 4 Years
✔ Salary: As per industry standards (disclosed during interview)
✔ Shift: 24/7 (US Shifts)
✔ Work Mode: Work From Office (WFO)
✔ Interview Date: 21st – 25th April 2025
✔ Interview Time: 10:00 AM – 1:00 PM
📍 Interview Venue Infosys Pune Mega Walk In Drive 2025
Infosys Limited
Phase 1, Rajiv Gandhi Infotech Park,
Building B1, Ground Floor,
Hinjewadi, Pune, Maharashtra – 411057
📌 Job Description & Responsibilities Infosys Pune Mega Walk In Drive 2025
🔹 Key Responsibilities
- Handle customer queries via voice calls, chat, and email for international clients.
- Resolve issues related to customer service, technical support, or product assistance.
- Work in 24/7 rotational shifts, including night shifts (US timings).
- Maintain high customer satisfaction (CSAT) scores and service quality.
- Follow process guidelines and meet key performance indicators (KPIs).
- Participate in training programs to enhance skills.
🔹 Must-Have Skills Infosys Pune Mega Walk In Drive 2025
✅ Excellent English communication (verbal & written)
✅ Problem-solving & analytical thinking
✅ Ability to work under pressure
✅ Customer-centric approach
✅ Basic computer & typing skills
🔍 How to Prepare for the Infosys Pune Mega Walk In Drive 2025? (Step-by-Step Guide)
📌 Before the Interview
✔ Research Infosys BPM – Understand their services, clients, and work culture.
✔ Practice Common Interview Questions –
- Tell me about yourself.
- Why do you want to join Infosys?
- How do you handle an angry customer?
✔ Improve Communication Skills – Speak clearly, avoid filler words, and maintain confidence.
✔ Dress Professionally – Formal attire is recommended.
✔ Carry Required Documents – - Updated Resume
- ID Proof (Aadhar, PAN, Passport, etc.)
- Educational Certificates (10th, 12th, Graduation marksheets)
📌 During the Interview Infosys Pune Mega Walk In Drive 2025
✔ Be Punctual – Arrive 15-20 minutes early.
✔ Showcase Problem-Solving Skills – Use STAR method (Situation, Task, Action, Result) for behavioral questions.
✔ Ask Relevant Questions –
- What growth opportunities does Infosys offer?
- What is the training process like?
📌 Success Tips for BPO Infosys Pune Mega Walk In Drive 2025
✔ Stay Calm & Confident – BPO roles test your patience & communication.
✔ Highlight Customer Service Experience – Even if from non-BPO background.
✔ Show Willingness to Work in Shifts – Hiring managers look for flexibility.
🏢 What is BPO Industry & Its Role in Infosys?
🔹 What is BPO?
BPO (Business Process Outsourcing) involves handling customer support, technical assistance, back-office operations, and data management for global clients. Companies outsource these tasks to reduce costs & improve efficiency.
🔹 Why is BPO Important?
✔ Cost-Effective – Companies save on infrastructure & labor costs.
✔ 24/7 Support – Ensures global customer satisfaction.
✔ Job Creation – Employs millions in voice & non-voice processes.
🔹 Infosys BPM’s Role
Infosys BPM is a top-tier BPO provider, offering:
✔ Customer Support (Voice & Non-Voice)
✔ Technical & IT Helpdesk
✔ Finance & Accounting Backoffice
✔ AI & Automation Solutions
📍 About Infosys Pune Mega Walk In Drive 2025
- Parent Company: Infosys Ltd. (A global IT leader)
- Founded: 2002
- Headquarters: Bangalore, India
- Global Presence: 30+ countries
- Employees: 50,000+ worldwide
- Website: www.infosysbpm.com
🏢 Corporate Office Address
Infosys Limited
Electronics City, Hosur Road,
Bangalore – 560100, Karnataka, India
🚀 Final Advice for Aspirants Infosys Pune Mega Walk In Drive 2025
✔ BPO jobs are a great start for freshers to gain corporate exposure.
✔ Work on communication & soft skills – They matter more than technical knowledge.
✔ Be open to learning – BPO roles offer growth into team lead, operations manager, or IT support.
If you meet the criteria, don’t miss this opportunity! Walk in between 21st-25th April 2025 at Infosys Pune.
🔗 Apply Now & Boost Your Career with Infosys! 🚀