Company Name:
- Tech Mahindra
Job Role:
- International Blended Process (Customer Service Executive)
Job Location:
- Pune (Work from Office)
Number of Positions:
- Multiple Vacancies
Job Type:
- Full-Time, Rotational Shifts (Morning/Night)
Last Date to Apply:
- 30th October 2024, 06:44 PM
Job Description:
Tech Mahindra is looking for candidates to join the International Blended Process team. The role involves handling inbound calls, managing orders, and resolving billing-related issues. Applicants should be prepared for a dynamic and customer-focused environment with a strong emphasis on communication and problem-solving skills.
Key Responsibilities:
- Handling inbound customer service calls.
- Managing orders and customer queries via calls and emails.
- Resolving billing issues (understanding of billing cycles, due dates, prorate charges, etc.).
- Ensuring top-notch customer service by providing professional and timely responses.
- Ability to multitask, think quickly, and manage high call volumes.
- Working in a 24/7 rotational shift environment (5 days a week).
Skills Required:
- Experience in B2B inbound processes.
- Strong communication skills with clarity in thought.
- Ability to handle tough customer situations calmly.
- Good knowledge of CRM systems and call center software.
- Logical thinking, customer-centric mindset, and quick decision-making.
Educational Qualification:
- Graduation not required.
Experience Required:
- Minimum of 1 year of experience in inbound call processes within a customer service environment.
Age Limit:
- 18 to 35 years.
Selection Process:
- Shortlisting based on qualifications.
- Telephonic or in-person interview.
- If shortlisted, candidates will be informed via registered email or phone.
Languages Required:
- Mandatory: English, Hindi
- Optional: Marathi
Salary:
- Salary depends on performance in the interview.
How to Apply:
- Apply through the provided link/button before the last date (30th October 2024).
[ Apply Now Here ]
To Contact:
Interested candidates can share their updated resumes 9689074451 [ Madhurima ]
Disclaimer:
This recruitment information is provided for general guidance. Always check the official Tech Mahindra recruitment site for the most accurate details. We do not charge any fees or guarantee recruitment.
Best of luck for your interview! 🎯