HIRING ALERT: Genpact Virtual Drive for Customer Service Voice Roles – Pune
Jobs Near Me At Genpact:- Join Genpact’s Mega Virtual Drive for Customer Service – Voice Roles
Date: 15th February 2025
Time: 11:00 AM – 2:00 PM
Location: Pune (Work from Office)
Shifts: Flexible with any shift
MS Teams Meeting Details:
Meeting ID: 498 300 235 461
Passcode: tm2eA3NT
About Genpact
Genpact (NYSE: G) is a global professional services and solutions firm, shaping the future through innovative digital transformation. With a workforce of over 125,000 professionals across 30+ countries, we drive excellence in digital operations, AI, data analytics, and technology-driven solutions for leading enterprises, including Fortune Global 500 companies.
We are currently hiring for Customer Service – Voice Roles in Pune and invite interested candidates to join our Virtual Drive on 15th February 2025.
Job Description: Customer Service – Voice Process
As a Customer Service Representative (Voice Process) at Genpact, you will play a crucial role in ensuring seamless customer interactions, resolving queries, and maintaining high service standards.
Key Responsibilities:
- Assist customers through voice support, resolving queries efficiently and professionally.
- Utilize Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word for documentation and case tracking.
- Validate caller identity to maintain customer data security.
- Initiate effective and timely written communication with customers.
- Accurately capture customer interactions, notes, and relevant case details using web-based applications.
- Submit dispute claims forms for further investigation within regulatory timelines.
- Adhere to all company policies while maintaining a customer-centric approach.
- Participate in training sessions and execute action plans from coaching sessions.
- Continuously improve service quality according to Quality Assurance (QA) guidelines.
Qualifications & Requirements
Minimum Qualifications:
- Bachelor’s Degree preferred.
- Minimum 1 year of relevant experience in customer service, preferably in a voice process.
- Comfortable working in a 24×7 environment with rotational shifts.
- Experience in FinTech or Crypto-related customer service is an added advantage.
- Strong problem-solving and decision-making abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with Customer Relationship Management (CRM) systems.
- Strong English communication skills (written and verbal).
Preferred Qualifications & Skills:
- Excellent customer service skills with the ability to handle queries independently.
- Strong interpersonal and analytical skills.
- Self-disciplined, diligent, proactive, and detail-oriented.
- Ability to handle multiple tasks with competing priorities.
- High levels of confidentiality and data security standards.
- Attention to detail, customer profiling, and pattern identification.
Why Join Genpact?
- Work with a globally recognized company known for innovation and digital transformation.
- Opportunities for career growth in a fast-paced and dynamic environment.
- Training and development programs to enhance your skills.
- Diverse and inclusive workplace that values collaboration and integrity.
- Competitive salary and benefits package.
How to Apply?
Interested candidates can join the Virtual Drive on 15th February 2025 using the MS Teams meeting link provided above.
Alternatively, you can apply through our official website: www.genpact.com
Important Notice:
Genpact does not charge any fees for job applications or interviews. Be aware of scams asking for payments to apply, purchase equipment, or training kits. If you encounter any suspicious activity, report it immediately.
Join us and be part of a team that’s shaping the future of customer service!
Industry: BPM / BPO
Department: Customer Success, Service & Operations
Role: Customer Success, Service & Operations – Voice Process
Employment Type: Full-Time, Permanent
Education Requirement: Any Graduate
Start your career journey with Genpact today! 🚀