Company: Capita
Position: Executive – Customer Management
Location: Pune (Work from Office)
Job Type: Full Time
Shifts: Rotational (Morning/Night)
Application Deadline: 30th October 2024, 6:44 PM
Job Overview:
Capita is hiring for the role of Executive – Customer Management at its Pune location. This position is ideal for freshers or candidates looking to build their careers in customer service. The role involves managing customer interactions, ensuring compliance with policies, and providing accurate and timely support.
Roles and Responsibilities:
- Provide timely support to customers based on their needs and the Service Level Agreement (SLA).
- Ensure all customer information is handled with care, confidentiality, and security.
- Follow company policies, processes, and business rules.
- Manage follow-up queries and administrative tasks.
Skills Required:
- Strong communication skills.
- Attention to detail.
- Ability to manage multiple tasks.
- Willingness to work in a rotational shift pattern (Morning/Night).
- Ability to work under pressure while maintaining quality service.
Qualifications:
- Education: No specific degree is required; open to all graduates.
- Age: 18-35 years.
- Experience: Freshers are welcome; prior experience in customer management is a plus.
Languages:
- Mandatory: English and Hindi.
- Optional: Marathi.
Selection Process:
- Shortlisting: Based on qualifications.
- Interview: Telephonic or in-person.
Shortlisted candidates will be contacted via their registered mobile number or email.
Salary:
To be discussed during the interview.
How to Apply:
- Ensure your resume is updated.
- Apply before 30th October 2024 using the application link provided on the official job portal
[ Apply Now Here ]
Note:
This job information is provided for reference purposes. Capita follows its official recruitment process. We do not charge any fees for job updates.
Best of Luck with Your Interview! 🎯