Concentrix Jobs in Pune: Hiring Communication Trainer in Viman Nagar – Apply Now!
Concentrix Jobs In Pune :- Concentrix, a global leader in customer experience (CX) solutions, is hiring for the position of Communication Trainer at their Viman Nagar, Pune location. With 20 openings available, this is an excellent opportunity for candidates with strong communication skills and a customer service mindset. The role involves handling inbound calls, resolving customer queries, and ensuring high service standards. Immediate joiners are preferred, so apply right away!
Job Highlights Concentrix Jobs In Pune
✔ Position: Communication Trainer
✔ Openings: 20
✔ Location: Viman Nagar, Pune (Amar Tech Center, Near Ramwadi Metro Station)
✔ Job Type: Full-time, Permanent
✔ Shift: Flexible 24/7 (5 days working, 2 week offs)
✔ Eligibility: Undergraduates & Graduates with 6+ months of experience
✔ Key Skills: Excellent English communication, neutral accent, customer service focus
Job Description & Responsibilities Concentrix Jobs In Pune
Role & Responsibilities
- Handling inbound customer calls and resolving queries efficiently.
- Understanding customer concerns and providing accurate responses.
- Maintaining excellent verbal and written communication.
- Composing grammatically correct and professional responses.
- Demonstrating strong analytical and problem-solving skills.
- Ensuring customer satisfaction through empathetic service.
Preferred Candidate Profile Concentrix Jobs In Pune
- Excellent English communication skills (neutral accent preferred).
- Ability to comprehend and resolve customer issues quickly.
- Strong drafting and composition skills for emails/chat responses.
- Customer-centric approach with empathy and patience.
- Willingness to work in 24/7 shifts (rotational week offs).
Perks & Benefits Concentrix Jobs In Pune
✅ 5-day work week with 2 rotational offs
✅ Work from office (within transport boundary)
✅ Fast-track career growth in a global BPO
✅ Employee-friendly policies and incentives
How to Prepare for the Concentrix Jobs In Pune?
1. Improve Your Communication Skills
- Practice neutral accent and fluent English speaking.
- Work on grammar, vocabulary, and sentence formation.
- Engage in mock call simulations to enhance confidence.
2. Understand the BPO Industry
- Learn about customer service best practices.
- Research Concentrix’s work culture and clientele.
- Be prepared for scenario-based questions (e.g., handling irate customers).
3. Dress Professionally & Be Punctual
- Wear formal attire for face-to-face interviews.
- Arrive 10-15 minutes early to avoid last-minute stress.
4. Highlight Relevant Experience
- Emphasize any previous BPO/customer service experience.
- Showcase problem-solving and multitasking abilities.
5. Ask Relevant Questions
- Inquire about training programs, growth opportunities, and shift schedules.
- Demonstrate long-term interest in the company.
Success Tips for BPO/Non-Voice/Backoffice Interviews
For Voice Process Roles (Customer Support)
✔ Speak clearly and confidently with a neutral accent.
✔ Practice active listening to understand customer pain points.
✔ Be prepared for call simulations and mock scenarios.
For Non-Voice/Backoffice Roles
✔ Highlight typing speed and accuracy (if data entry is involved).
✔ Showcase email drafting and analytical skills.
✔ Familiarize yourself with CRM tools like Zendesk, Salesforce.
What is the BPO Industry & Why is it Important?
Understanding BPO (Business Process Outsourcing)
BPO refers to companies that handle outsourced business operations (customer support, technical helpdesk, back-office tasks) for global clients.
Role of BPO in Concentrix Jobs In Pune
Concentrix specializes in customer engagement, tech support, and business process optimization for leading brands. As a Communication Trainer, you will ensure seamless customer interactions, enhancing brand loyalty.
About Concentrix Jobs In Pune
- Parent Company: Synnex Corporation (NYSE: SNX)
- Global Presence: 40+ countries, 250,000+ employees
- Headquarters (India): Concentrix Technologies, Gurugram, Haryana
- Pune Office: Amar Tech Center, Near Ramwadi Metro Station, Viman Nagar
How to Apply Concentrix Jobs In Pune?
Interested candidates can apply directly through Given Apply Now Here Link. Immediate joiners are preferred, so submit your resume ASAP!