Vodafone Intelligent Solutions is hiring for a Customer Service – Voice Process role in Pune. This is a full-time, work-from-office opportunity with rotational shifts. Interested candidates can apply or attend the walk-in interview on 10th February – 14th February as per the details below.
Job Details
📌 Job Title: Customer Service (Voice Process)
📌 Company Name: Vodafone Intelligent Solutions
📌 Number of Positions: Multiple
📌 Job Location: Pune, Maharashtra, India
📌 Job Type: Full Time, Permanent
📌 Shift Timings: 24×7 (Rotational Shifts) – 5 days working with rotational week-offs
Job Description
As a Customer Service Representative (Voice Process), you will handle UK Home Broadband customer queries via voice support. Your role involves resolving customer concerns, enhancing service experiences, and identifying upselling and cross-selling opportunities.
Key Responsibilities
✔ Handle customer queries via voice support and resolve them efficiently.
✔ Identify and offer appropriate service solutions, including upselling opportunities.
✔ Ensure First Call Resolution (FCR) and meet Service Level Agreement (SLA) targets.
✔ Conduct thorough investigations to address customer dissatisfaction and process failures.
✔ Collaborate with internal teams to improve service efficiency.
✔ Align with Vodafone’s vision and goals while maintaining strong customer relationships.
Candidate Requirements
Mandatory Requirements:
✔ 1 to 5 years of experience in an International Inbound Voice Process.
✔ Experience in upselling and cross-selling (Must).
✔ Basic Broadband knowledge is an added advantage.
✔ Strong customer service skills, with a focus on resolving customer issues effectively.
✔ Excellent verbal communication skills in English.
Preferred Qualifications:
✔ Graduate in any stream (Undergraduate or Postgraduate).
✔ High levels of computer literacy.
✔ Previous experience in the telecom or ISP industry is an advantage.
✔ Ability to handle high call volumes while maintaining quality service.
✔ Willingness to attend training and On-the-Job Training (OJT) from the office location.
Selection Process
🔹 Shortlisting based on qualifications and experience.
🔹 Walk-in Interview (face-to-face interaction).
🔹 Final selection and offer letter issuance.
Salary & Benefits
💰 Salary: Competitive and based on experience and interview performance.
✅ Industry Type: Telecom / ISP.
✅ Employment Type: Full Time, Permanent.
✅ Inclusive & Diverse Work Culture: Vodafone promotes equality, inclusion, and diversity in the workplace.
Walk-In Details
📍 Address:
EON IT Park, Cluster D, Wing 3, 4th Floor, EON Free Zone, Kharadi, Pune – 411014
⏰ Walk-In Timing: 10:00 AM – 11:30 AM (Only)
Walk-in Interview Date: 10th February – 14th February
📸 Note: Candidates must carry a passport-size photograph (soft copy).
How to Apply?
Interested candidates can apply online or attend the walk-in interview at the mentioned location.
For more details, contact us.
🎯 Best of Luck for Your Interview! 🎯