Job Overview
Wipro is conducting a walk-in drive for freshers for the role of IT Helpdesk Support in Pune. This is a full-time, permanent opportunity in the IT & Information Security department. The company is looking for graduate freshers with excellent communication and technical skills.
Walk-in Drive Details
Date and Time
- Date: 18th February 2025
- Time: 10:00 AM to 1:00 PM
Venue
-
Location:
Plot No. 31 MIDC, Hinjawadi Phase 2 Road,
Hinjawadi Rajiv Gandhi Infotech Park,
Hinjawadi, Pune, Maharashtra 411057 -
Contact Person: Nishant
Job Details
Job Position
IT Helpdesk Support
Company Name
Wipro
Industry Type
IT Services & Consulting
Employment Type
Full Time, Permanent
Department
IT & Information Security
Role Category
IT Support
Eligibility Criteria
Education
- Undergraduate: Any Graduate
- Postgraduate: Any Postgraduate (Preferred but not mandatory)
Experience
- Freshers with a graduate degree and all graduation mark sheets are eligible to apply.
Job Responsibilities
- Provide technical support to end users on application problems, system administration issues, and network concerns.
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported via telephone, chat, email, or in-person.
- Identify and escalate urgent issues to the appropriate teams.
- Log all interactions and document activities accurately within the incident management tool.
- Manage and resolve helpdesk requests efficiently.
Additional Requirements
- Candidates should be comfortable working in rotational shifts, including night shifts.
- Excellent English communication skills and technical knowledge are mandatory.
- Candidates must be willing to work from the office.
Benefits
- Transport facility: One-way cab service will be provided.
How to Apply
Interested candidates can walk in for an interview at the specified venue on 18th February 2025 between 10:00 AM to 1:00 PM. Candidates must carry a government ID proof and an updated resume.
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