Job Opening: Customer Support Executive (UK & Australia)
Location: Pune (Yerwada)
About Tech Mahindra
Tech Mahindra, one of India’s largest international telecom BPOs, is hiring skilled professionals for an International Voice Process supporting UK and Australian time zones.
Application deadline: 21/1/2025
Walk In Interview Details
Address: Tower 3, Building-3, COMMERZONE IT PARK, Commerzone IT Park Internal Rd, Commerzone IT Park, Yerawada, Pune, Maharashtra 411006
Job Description
We are seeking candidates with strong communication skills and experience in handling voice processes. This is an exciting opportunity to work in a dynamic and rewarding environment.
Role Responsibilities:
- Handling international voice processes for UK and Australia time zones.
- Providing exceptional customer support through inbound and outbound calls.
- Managing customer queries, retention, troubleshooting, and upselling services.
- Adhering to process guidelines and maintaining service quality.
Eligibility Criteria
Educational Qualification:
- HSC/Graduates.
Experience:
- Minimum 6 months of experience in international voice processes (BPO).
- Experience in sales, retention, upselling, troubleshooting, or technical inbound/outbound preferred.
Other Requirements:
- Excellent verbal communication skills in English.
- Immediate joiners are preferred.
- Age: 18 to 42 years.
Shift Details
- Rotational shifts (5 working days and 2 weekly offs).
Compensation and Benefits
- Salary: Up to ₹6.00 LPA + Unlimited Incentives.
- Free cab facilities (within boundary and nodal points).
- Opportunity to earn attractive incentives.
Preferred Candidate Profile
- Candidates with international voice process experience in customer handling and support.
- Self-motivated individuals with a proactive attitude.
Perks and Benefits
- Permanent full-time role.
- Professional growth opportunities in a global work environment.
How to Apply
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